Sales Director, AI & CXA Growth Leader

Talkdesk; San Francisco (CA); On-site; USD 330,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Employee Assistance Program (EAP)

Job summary

Talkdesk is seeking a Commercial Sales Manager to lead a high-performing team of Account Executives and an Inside Sales Representative. You will accelerate new-logo growth and expand existing customers while driving the CXA strategy across Talkdesk’s Commercial segment.

This role demands strategic selling, strong coaching, and disciplined execution of sales processes. The successful candidate will manage bookings, pipeline generation, forecast accuracy, and talent development, while

Qualifications

• 7-10+ years of B2B technology sales experience.
• 4+ years of frontline sales management experience leading quota-carrying teams.
• Experience selling AI, automation, CCaaS, CX or transformational SaaS solutions.
• Strong Salesforce proficiency and data-driven performance management.

Responsibilities

• Lead and develop a team of Commercial AEs and an Inside Sales Rep to meet bookings, pipeline and growth targets.
• Drive Talkdesk’s CXA sales strategy, positioning AI, automation and CCaaS to customers.
• Maintain a strong new-logo focus while expanding existing accounts.
• Conduct weekly 1:1s, pipeline reviews, forecast calls and deal strategy sessions.
• Own forecast accuracy and provide visibility into commits, upside and risks.

Skills

Leadership

Coaching

Forecasting

Executive engagement

Pipeline management

Strategic selling

Education

BA/BS or equivalent

Job description

Talkdesk is seeking a Commercial Sales Manager to lead a high-performing team of Account Executives and an Inside Sales Representative. You will accelerate new-logo growth and expand existing customers while driving the CXA strategy across Talkdesk’s Commercial segment.

This role demands strategic selling, strong coaching, and disciplined execution of sales processes. The successful candidate will manage bookings, pipeline generation, forecast accuracy, and talent development, while