Sales Director, Commercial

Talkdesk; San Francisco (CA); On-site; USD 330,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Employee Assistance Program (EAP)

Job summary

Talkdesk is seeking a Commercial Sales Manager to lead a high-performing team of Account Executives and an Inside Sales Representative. You will accelerate new-logo growth and expand existing customers while driving the CXA strategy across Talkdesk’s Commercial segment.

This role demands strategic selling, strong coaching, and disciplined execution of sales processes. The successful candidate will manage bookings, pipeline generation, forecast accuracy, and talent development, while

Qualifications

• 7-10+ years of B2B technology sales experience.
• 4+ years of frontline sales management experience leading quota-carrying teams.
• Experience selling AI, automation, CCaaS, CX or transformational SaaS solutions.
• Strong Salesforce proficiency and data-driven performance management.

Responsibilities

• Lead and develop a team of Commercial AEs and an Inside Sales Rep to meet bookings, pipeline and growth targets.
• Drive Talkdesk’s CXA sales strategy, positioning AI, automation and CCaaS to customers.
• Maintain a strong new-logo focus while expanding existing accounts.
• Conduct weekly 1:1s, pipeline reviews, forecast calls and deal strategy sessions.
• Own forecast accuracy and provide visibility into commits, upside and risks.

Skills

Leadership

Coaching

Forecasting

Executive engagement

Pipeline management

Strategic selling

Education

BA/BS or equivalent

Job description

The Commercial Sales Manager is a frontline sales leader responsible for driving new-logo growth and customer expansion across Talkdesk’s Commercial segment. This leader will manage eight direct-selling Account Executives and one Inside Sales Representative/Account Manager, with accountability for bookings, pipeline generation, forecast accuracy, sales execution, and talent development.

This role will lead with Talkdesk’s Customer Experience Automation (CXA) strategy, helping the team connect the value of AI, automation, and CCaaS to measurable customer business outcomes.

Responsibilities

• Lead, coach, and develop a team of Commercial AEs and an Inside Sales Representative/Account Manager to consistently achieve bookings, pipeline, and growth targets.
• Drive Talkdesk’s CXA sales strategy, ensuring the team can effectively position AI, automation, and CCaaS against customer business challenges and desired outcomes.
• Maintain a strong new-logo acquisition focus, while driving expansion and cross-sell opportunities within the existing customer base.
• Conduct structured weekly 1:1s, pipeline reviews, forecast calls, and deal strategy sessions focused on opportunity progression, pipeline creation, qualification, and closing plans.
• Own forecast accuracy and provide leadership with clear visibility into commit, upside, pipeline coverage, deal risks, and actions required to achieve targets.
• Coach sellers on discovery, value-based selling, executive engagement, competitive positioning, negotiation, and closing strategy.
• Build a strong pipeline-generation culture through AE prospecting, SDR collaboration, partners, Marketing programs, and account-based strategies.
• Actively engage in strategic opportunities and help sellers navigate complex buying committees, competitive situations, pricing, procurement, and executive alignment.
• Partner closely with SDR, Marketing, Solutions Engineering, Channel, Customer Success, and Professional Services to create pipeline, accelerate deals, and deliver a strong customer experience.
• Drive disciplined execution of Talkdesk’s sales methodology, qualification standards, Salesforce hygiene, and key sales KPIs.
• Recruit, onboard, develop, and retain high-performing Commercial sales talent.
• Model and reinforce Talkdesk’s FAST behaviors: Focus, Accountability, Speed, and Tenacity.

Requirements

• BA/BS degree or equivalent professional experience.
• 7-10+ years of B2B technology sales experience, preferably within SaaS, CCaaS, CX, AI, or related cloud technologies.
• 4+ years of frontline sales management experience leading quota-carrying sales teams.
• Proven success achieving bookings targets and driving new-logo acquisition and pipeline generation.
• Experience selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions preferred.
• Strong coaching capabilities across discovery, value selling, executive engagement, competitive positioning, negotiation, and closing.
• Strong command of pipeline management, forecasting, territory planning, and sales operating rhythms.
• Ability to translate AI and technology capabilities into measurable customer business outcomes.
• Strong Salesforce proficiency and a data-driven approach to managing sales performance.
• Excellent leadership, communication, presentation, and executive engagement skills.
• Strong hunter mentality with a bias toward action, accountability, and winning.
• Ability to travel as required, up to 50%

Pay Range (OTE Pay): $330,000 - $350,000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at [e-mail] .

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

As set forth in Talkdesk’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

At Talkdesk, we are an AI-first organization. We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates.

These tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.

Where AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.