Sales Development Representative

Emerge; Village of Perry (NY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading technology solutions provider is seeking a Sales Development Representative in New York to establish contact with potential clients and qualify incoming leads. The role demands strong organizational and communication skills, as well as experience in sales or customer service. The position offers a chance to grow within a supportive team environment. Hybrid or remote options may be available after the training period.

Qualifications

• 1-2 years in sales, customer service, or telemarketing experience is preferred.
• Ability to handle cold calls and objections efficiently.
• Skilled at using CRM systems and tracking metrics.

Responsibilities

• Initiate contact with potential clients through outbound calls.
• Qualify leads and schedule meetings for the sales team.
• Maintain accurate records within the CRM system.

Skills

Sales experience

Customer service skills

CRM proficiency

Strong communication

Organizational skills

Education

High school diploma/GED

Associate's or bachelor's in business or Marketing

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

The Sales Development Representative (SDR) is responsible for initiating contact with potential clients, qualifying inbound leads, and scheduling introductory meetings for the outside sales team. This role is essential in expanding the company's customer base and generating opportunities for high-performance solutions such as custom components, printed electronics, and user interface technologies. The SDR serves as a proactive communicator, strategic researcher, and a strong first impression of the company's brand.

Job Responsibilities

• Make outbound calls and follow up with potential clients.
• Qualify leads from events, campaigns, and online inquiries.
• Maintain accurate records in the CRM system.
• Research and identify target prospects using digital tools.
• Schedule meetings and provide lead context to the sales team.
• Track outreach metrics and appointment conversions.
• Collaborate with sales and marketing to refine strategies.
• Share prospect insights to improve messaging and campaigns.
• Represent the company professionally in all interactions.
• Support CRM upkeep, event follow-ups, and special outreach.
• Assist with additional sales-related tasks as needed.

Qualifications

• Preferred: Associate's or bachelor's in business, Marketing, or related field.
• Minimum: High school diploma/GED + 1-2 years in sales, customer service, or telemarketing.
• Comfortable with metrics, CRM dashboards, and lead qualification.
• Proficiency in Microsoft Excel and Word; experience with CRM systems.
• Strong verbal and written communication.
• Confident in cold calling and objection handling.
• Organized and efficient in fast-paced settings.
• Familiar with B2B sales; manufacturing or technical industry experience is a plus.
• Skilled at communicating product value and technical information clearly.
• Logical thinker with sound judgment in aligning customer needs with solutions.
• Able to read financial/operational instructions and write concise correspondence.

Work Environment & Physical Demands

• Primarily office-based with minimal physical demands.
• Occasional lifting (up to 30 lbs) may be required.
• Travel may be required during training and periodically thereafter.
• Hybrid or remote work options may be available after the training period.
• Reasonable accommodations can be made for individuals with disabilities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Business Consulting and Services