Sales Development Representative

Complete Wellness; New York (NY); Remote; USD 65,000 - 75,000; Full time

Job summary

An established industry player in the health and wellness sector is seeking a dynamic Sales Development Representative (SDR) to join their team. This role is crucial for driving revenue by converting warm leads into scheduled patient evaluations. You will be the first point of contact for prospective patients, guiding them through the booking process while addressing their concerns with empathy and skill. If you're passionate about health and wellness and thrive in a fast-paced environment, this opportunity offers a competitive salary, commission potential, and a chance to make a real impact in patients' lives.

Benefits

401(k)

Health Insurance

Paid Time Off

Complimentary Access to Services

Qualifications

• 3+ years of B2C sales experience, preferably phone-based.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Follow up with inbound leads via phone, text, and email promptly.
• Convert warm leads into scheduled evaluations.

Skills

B2C Sales Experience

Verbal Communication

Written Communication

Objection Handling

Self-Motivation

Tech-Savvy

Tools

High Level CRM

VoIP Software

Scheduling Software

Job description

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This range is provided by Complete Wellness. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Additional compensation types

Commission

Direct message the job poster from Complete Wellness

COO @ Complete Wellness,Life Coach @ Wholesome Roots

Job Title: Sales Development Representative (SDR)

Location: Remote (U.S. Based – Eastern Time) or New York City.

Job Type: Full-Time

Compensation: Base: $65,000–$75,000 + Commission (OTE: $90,000–$120,000)

About Complete Wellness

Complete Wellness is a leading integrative medical practice with multiple locations in New York City. We help patients reclaim their health and live pain-free through a unique combination of chiropractic care, physical therapy, acupuncture, medical pain management, and massage therapy — all delivered under one roof. We are committed to delivering excellent outcomes, personalized care, and a seamless patient experience.

Position Summary

We are seeking a motivated and high-performing Sales Development Representative (SDR) to drive revenue by converting warm leads into scheduled new patient evaluations. This role is vital to our growth strategy and directly supports our mission of delivering high-impact, high-value care to patients seeking real solutions to chronic pain and functional limitations.

As an SDR, you will be the first point of contact for prospective patients. Your goal is to guide them confidently toward booking their initial evaluation, while addressing questions, providing clarity, and overcoming objections with empathy and skill.

Key Responsibilities

• Promptly follow up with inbound leads via phone, text, and email (within 1 minute whenever possible)
• Build rapport quickly and guide potential patients through the decision-making process
• Convert warm leads into scheduled and paid evaluations
• Address and overcome common objections around cost, value, time, and uncertainty
• Accurately present our service offerings and clearly articulate the benefits of our care model
• Coordinate with clinical and front desk teams to ensure seamless handoffs and a positive patient experience
• Maintain detailed and organized records of all interactions using our CRM system
• Meet and exceed weekly and monthly KPIs including:
• Contact rate
• Conversion to scheduled visits
• Show rate
• Collaborate with leadership to continuously refine scripts, objection handling, and overall sales process

Required Qualifications

• 3+ years of B2C sales experience (phone-based sales)
• Excellent verbal and written communication skills
• Confident handling objections and navigating conversations around pricing and care decisions
• Self-motivated with a strong sense of ownership and accountability
• Comfortable with performance-based compensation and KPI tracking
• Familiarity with CRM systems (we use High Level)
• Tech-savvy; able to quickly learn and operate multiple platforms (CRM, VoIP, SMS, scheduling software, etc.)
• Comfortable in a fast-paced environment.
• A glass-half-full kind of person.
• Passion for your health and wellness and that of others.

Preferred Qualifications

• Experience in healthcare, wellness, coaching, or other high-ticket service environments
• Knowledge or experience with the services we provide
• On-Target Earnings (OTE): $90,000-$120,000
• Complimentary access to all Complete Wellness providers and services
• 401(k)
• Health insurance
• Paid time off

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Health, Wellness & Fitness

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