Sales Development Representative

Kustomer; New York (NY); Remote; USD 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a Sales Development Representative to enhance customer engagement and support the sales team. This role involves prospecting, lead generation, and qualification meetings, providing a unique opportunity to develop skills for a full-cycle sales position. Join a dynamic team that values collaboration and personal growth, and contribute to a mission of delivering exceptional customer experiences. With a commitment to diversity and inclusion, this forward-thinking organization offers competitive salaries and comprehensive benefits, ensuring a supportive environment for all team members.

Benefits

100% Healthcare Coverage

401K

WiFi Reimbursement

Mobile Reimbursement

Generous Vacation Policy

Stock Options

Qualifications

• 1 year of sales experience preferred, with a focus on inbound/outbound sales.
• Ability to engage customers through various communication channels.

Responsibilities

• Qualify and set appointments for account executives through email and phone.
• Research and develop prospective accounts while maintaining lead engagement.

Skills

Sales Experience

Communication Skills

Time Management

Customer Engagement

Lead Generation

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for bothKKO andKamp Kustomer eachyear.

About the Role

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.

We are focused on hiring in the Salt Lake City, UT and New York, NY metropolitan areas. We will bring the team together periodically for in-person training and work sessions.

You'll be responsible for:

• Engaging with potential prospects over email and phone to qualify and set appointments for the account executives

• Identifying target customers for Kustomer through email, phone, and social channels

• Maintaining active engagement with leads through informed, creative follow-ups

• Researching and developing prospective accounts

• Working closely with account executives to identify qualified accounts and define strategies for outreach

• Partnering with marketing to deliver proper messaging and identify the best target market segments

• Achieving quarterly quotas for developed leads and closed Sales

• May involve handling sensitive personal data

Your qualifications:

• 6 months to 1 year of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred

• You are able to quickly engage potential customers over email, phone, and in person

• You’re clear, concise, and accurate in your communications, both written and verbally

• You learn quickly and you’re excited by new technologies, quickly mapping them to Sales processes

• You possess grit and don’t shy away from rejection

• You’re hungry to progress your career

• You know how to effectively manage your time to complete objectives

• You have experience being accountable to metrics, often exceeding them

• You thrive in a high-energy team environment

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomeroffersanarrayofbenefitsincludingcompetitivesalaries and stockoptions. In the U.S. we offer 100%healthcarecoverage,401K,WiFiandMobilereimbursement,andagenerousvacationpolicy;intheUKwealsoofferpension,supplementalhealthinsuranceandotherperks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.