Sales Development Representative

Encompass IT Solutions; Manchester (CT); On-site; USD 42,000 - 65,000; Full time

Job summary

Encompass IT in Manchester, CT is seeking a driven Sales Development Representative to join our in-person team. You will perform high-volume cold calling (≈250 dials/week) and aim to generate 3–5 qualified appointments per month for the sales group.

This full-time position offers $18/hour base pay, with a $100 bonus per qualified appointment and additional commission on closed deals. OTE ranges from $45,000 to $65,000, with uncapped earning potential through bonuses and commissions.

Qualifications

• Experience with high-volume B2B cold calling (1 year+ preferred).
• Strong communication skills and a professional demeanor.
• Goal-oriented; able to handle rejection and stay positive.
• Organized, self-motivated; capable of independent decision making.

Responsibilities

• Conduct high-volume cold calls (minimum 250 dials/week) to identify opportunities.
• Prospect from lists and marketing-supplied warm leads.
• Send personalized emails using templates.
• Explain Encompass IT's services and value propositions.
• Qualify leads and set appointments for the sales team.
• Maintain CRM records in HubSpot.

Skills

Cold calling

Communication

Goal oriented

Independence

Job description

Type: Full-Time (40 hours/week)

Location: IN PERSON in Manchester, Connecticut

• $18/hour guaranteed base pay
• $100 bonus for each qualified appointment
• Additional commission on closed deals
• Uncapped earning potential through bonuses and commission
• OTE: $45,000 - $65,000

Company Overview:

Encompass IT is a growing Managed IT Services Provider (MSP) based in Manchester, CT. We help businesses throughout Connecticut and Massachusetts stay connected, secure, and productive through reliable IT support and cybersecurity solutions. We're looking for a motivated, outgoing Sales Development Representative (SDR) to join our sales and marketing team!

At Encompass IT, we believe that a positive work environment makes a difference. We take pride in having a friendly, collaborative team where employees are supported and given the opportunity to grow.

We offer a welcoming office environment, Friday team lunches, opportunities for professional development, and the chance to build a rewarding career in B2B sales or the growing IT industry.

If you're someone who enjoys talking to people, likes having clear goals, and wants to be part of a supportive team, we'd love to hear from you!

Job Summary:

We’re looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through at least 250 cold calls per week and will be expected to generate 3-5 qualified appointments per month for the sales team. This is an excellent opportunity for someone who enjoys engaging with others, has some demonstrated experience in cold calling, and thrives in a goal-oriented environment. This is an in-person position at our office in Manchester, CT. No opportunity for remote or hybrid work.

Responsibilities:

• Conduct high-volume cold calling to identify potential business opportunities. (minimum 250 dials/week)
• Work out of cold prospecting lists as well as warm leads supplied by the marketing team.
• Send out personalized emails to prospective clients using message templates.
• Effectively communicate Encompass IT's services and value propositions.
• Prioritize or disqualify leads based on Ideal Customer Profile fit.
• Qualify leads and set appointments for the sales team.
• Maintain accurate records of calls and prospect interactions in our CRM system (HubSpot).

Qualifications:

• Some experience with high-volume B2B cold calling. (1 year + preferred)
• Strong communication skills and a friendly, professional demeanor.
• Goal-oriented with the ability to handle rejection and keep a positive attitude.
• Organized and self-motivated, with the ability to work independently and make confident decisions.