Sales Development Representative

Encompass IT; Manchester (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Sick time

Job summary

Encompass IT in Manchester, CT, is seeking a driven Sales Development Representative (SDR) to identify potential customers with a high-volume dialing approach and generate qualified appointments for the sales team.

The role is in-person at our Manchester office with no remote or hybrid options, offering a base salary of $18.00/hr plus uncapped appointment bonuses and commissions to reward performance.

Qualifications

• Experience with high-volume cold calling is preferred.
• Strong customer service skills are essential.
• Excellent communication and a friendly, professional demeanor.
• Ability to handle rejection and stay motivated toward targets.
• Organized, self-motivated, and able to work independently.

Responsibilities

• Conduct high-volume cold calling to identify potential opportunities (250 dials/week).
• Send personalized emails to prospective clients using templates.
• Effectively communicate Encompass IT's services and value propositions.
• Qualify leads and set appointments for the sales team.
• Maintain CRM records (HubSpot) of calls and prospects.
• Collaborate with sales and marketing to improve lead generation and conversion.

Skills

High-volume cold calling

Customer service

Communication

Goal-oriented

Independence

Job description

Company Overview:

Encompass IT, a leading Managed Service Provider (MSP) in Manchester, CT, is dedicated to delivering top-tier IT solutions to businesses in need of reliable, innovative technology services. Our team is passionate about helping clients thrive in today’s fast-paced digital landscape.

Position:

Sales Development Representative (SDR)

Type:

Full-Time

Salary:

$18.00/hr base salary + uncapped appointment bonuses and commission

Job Summary:

We’re looking for a driven and personable Sales Development Representative to join our team. The SDR will be responsible for identifying and connecting with potential customers through250 cold calls per week and will be expected to generate at least 3 qualified appointments per month for the sales team. This is an excellent opportunity for someone who enjoys engaging with others, has demonstrated experiencein cold calling, and thrives in a goal-oriented environment. This is an in-person position at our office in Manchester, CT. No opportunity for remote or hybrid work.

Responsibilities:

• Conduct high-volume cold calling to identify potential business opportunities. (250 dials/week)
• Send out personalized emails to prospective clients using message templates.
• Effectively communicate Encompass IT's services and value propositions.
• Prioritize or disqualify leads based on Ideal Customer Profile fit.
• Qualify leads and set appointments for the sales team.
• Maintain accurate records of calls and prospect interactions in our CRM system (HubSpot).
• Collaborate with the sales and marketing team to develop strategies for lead generation and conversion.

Qualifications:

• Some e xperience with high-volume cold calling.
• Excellent customer service skills.
• Strong communication skills and a friendly, professional demeanor.
• Goal-oriented with the ability to handle rejection and keep a positive attitude.
• Organized and self-motivated, with the ability to work independently and make confident decisions.

Job Type:

Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Sick time