Sales Development Representative

The Solutions Team, Inc.; Flowood (MS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading solutions provider is seeking an Appointment Setter to support senior sales representatives by generating and booking qualified appointments. The ideal candidate will excel in outbound and inbound calling, lead qualification, and appointment scheduling. Responsibilities include maintaining a high appointment sit rate, tracking all activities in the CRM, and participating in training sessions. This position requires strong communication skills and a proactive approach to follow-ups, with a focus on supporting company growth.

Qualifications

• Experience with outbound calling and appointment setting.
• Proven track record of meeting appointment volume targets.
• Ability to maintain detailed notes and accurate CRM entries.

Responsibilities

• Generate and book qualified appointments with prospective clients.
• Maintain appointment sit rate of 65% or higher.
• Complete daily outbound calling activities with 125+ dials.

Skills

Outbound calling

Lead qualification

Appointment scheduling

CRM usage

Tools

CRM software

Dialer

Scheduling tools

Job description

Overview

This role is responsible for supporting senior sales representatives by generating and booking qualified appointments with prospective clients. The position focuses on outbound and inbound calling, lead qualification, and appointment setting to help drive company growth. Success in this role is measured by appointment volume, quality, and attendance rates, while maintaining accurate tracking and consistent follow-through within company systems.

Requirements

• Book a minimum of 15–20 qualified appointments per month
• Maintain a 65%+ appointment sit rate
• Complete daily outbound calling activity (targeting 125+ dials per day)
• Follow up on inbound leads to qualify and schedule appointments
• Execute outbound campaigns according to scripts, cadence, and process
• Accurately track all activities and submit weekly reports
• Confirm, prepare, and coordinate all scheduled appointments
• Follow up on no-shows and cancellations to reschedule
• Maintain detailed and accurate notes in the CRM
• Properly use CRM, dialer, and scheduling tools
• Send pre‑meeting materials to scheduled prospects
• Complete assigned tasks within the CRM on time
• Stay informed on current campaigns, promotions, and messaging
• Participate in daily huddles, weekly meetings, and training sessions
• Assist with trade shows, events, and booth staffing as needed
• Support list building and data cleanup efforts