Sales & Customer Service Profess.

Schaeffler Technologies AG & Co. KG; Manassas (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Schaeffler Technologies AG & Co. KG in Manassas, VA, seeks an experienced customer service and SCM specialist to support international operations, resolve complex inquiries, and mentor junior staff.

You will collaborate with sales, logistics, operations, and technical support, document interactions in CRM, and uphold service standards in a fast-paced automotive environment.

Qualifications

• Degree in Business Management or Logistics or related field.
• More than 5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Good command of English (written and spoken).
• Good communication and coordination skills.
• Experience in automotive and multinational company environment is preferred.
• Experience in SAP systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Responsibilities

• Delivering high-quality support to customers, resolving complex inquiries, and ensuring a positive customer experience.
• Handle complex customer inquiries via phone, email, chat, or other channels.
• Resolve escalated complaints and service issues in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Maintain strong customer relationships and ensure a high level of satisfaction.
• Document customer interactions and update records in CRM systems.
• Collaborate with internal departments such as sales, logistics, operations, and technical support.
• Support and mentor junior customer service staff.
• Identify recurring issues and recommend process improvements.
• Monitor service quality and contribute to team performance goals.
• Ensure compliance with company policies and service standards.
• Other as assigned.

Skills

Strong communication

Coordination skills

Team player

Ability to work under pressure

Education

Degree in Business Management or Logistics or related field

Tools

SAP

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Delivering high-quality support to customers, resolving complex inquiries, and ensuring a positive customer experience. This role serves as an escalation point for difficult cases, supports junior team members, and helps improve service processes and customer satisfaction.
• Handle complex customer inquiries via phone, email, chat, or other channels.
• Resolve escalated complaints and service issues in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Maintain strong customer relationships and ensure a high level of satisfaction.
• Document customer interactions and update records in CRM systems.
• Collaborate with internal departments such as sales, logistics, operations, and technical support.
• Support and mentor junior customer service staff.
• Identify recurring issues and recommend process improvements.
• Monitor service quality and contribute to team performance goals.
• Ensure compliance with company policies and service standards.
• Other as assigned.

Your Qualifications

• Degree in Business Management or Logistics or related field.
• More than 5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Good command of English (written and spoken).
• Good communication and coordination skills.
• Experience in automotive and multinational company environment is preferred.
• Experience in SAP systems.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Schaeffler Manufacturing (Thailand) Co., Ltd.

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Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

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