Global Sales & Customer Experience Coordinator

Schaeffler Technologies AG & Co. KG

Manassas (VA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Schaeffler Manufacturing (Thailand) Co., Ltd. is seeking a capable Customer Service & SCM professional to support shipments, coordinate with Sales and Operations, and ensure accurate order processing. The role requires handling international orders and maintaining high service levels.

The candidate should have 3–5 years in customer service and SCM, strong English communication, and experience with SAP. A multinational environment is preferred, with opportunities for growth and development.

Qualifications

Degree in Business Management or Logistics or related field.
3-5 years of experience in Customer Service & SCM role handling international business.
Independent, meticulous and team player.
Good command of English (written and spoken).
Good communication and coordination skills.
Experience in automotive and multinational company environment is preferred.
Experience in SAP systems.

Responsibilities

Support all Customer for any propose related shipment and documentation.
Oversee daily customer service operations to ensure timely and accurate support (submit quotation, issue order confirmation, ensure accurate pricing in customer's Purchase Order, issue Delivery Note to warehouse and follow up, Generate invoice and prepare all related documents for goods collection/delivery, etc.).
Attend and respond to customer needs or enquiry in a professional manner.
Ensure seamless coordination between Customer, Sales, Operations, and 3PL to maintain high service levels.
Manage order entry, allocation, stock confirmation, delivery scheduling, and invoice accuracy.
Work closely with Sales, Operations, Supply Chain, and Finance teams to resolve issues and improve end-to-end customer experience.
Manage complex customer issues and escalations effectively.
Cooperate with the sales, supply chain and logistics teams to coordinate order fulfillment, delivery scheduling, and issue resolution, with a focus on customer satisfaction and cost efficiency.
Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.
Implement initiatives to enhance overall customer satisfaction and retention.
Monitor KPIs and drive continuous improvement.
Provide regular reporting on order status, fulfillment performance, and customer feedback to relevant internal stakeholders.
Other tasks assigned by superior.