Sales & Customer Service Associate

Massage Envy; Summertree (MS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + tips & commissions

Employer-paid health insurance for FT

401(k) with match for FT

Paid time off for FT

Referral program

Employee Assistance Program

Flexible schedule

Free monthly massage/skincare/stretch

25% off products

Job summary

Massage Envy Madison - MS is hiring team members to deliver exceptional customer service in a wellness-focused environment. Earn competitive base pay plus tips, bonuses, and commissions, with benefits including employer-paid health plans for full-time staff and 401(k) matching.

Enjoy paid time off, a flexible schedule, and generous product discounts. Role includes greeting clients, educating on services, booking appointments, and promoting the Wellness Program to grow the client base, while

Qualifications

• Retail or sales experience preferred.
• Strong customer service mindset.
• Good math and computer skills.
• Excellent interpersonal abilities for guest relationships.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on Total Body Care and wellness services.
• Book appointments and promote the Wellness Program.
• Support clinic flow and outreach to grow the client base.

Skills

Retail experience

Sales experience

Customer service

Math skills

Computer skills

People skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Madison - MS, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus tips, bonuses, and commissions($14-18/hr)
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 25% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location