Sales and Customer Service Associate

Massage Envy; Springfield (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Referral bonus

Training

Free monthly service

Product discounts

Flexible schedule

Job summary

Massage Envy Springfield is seeking a Customer Service / Sales Associate to welcome guests, answer questions, and promote the Massage Envy Wellness Program. You will schedule appointments, process payments, and help clients select services and products.

The role offers a competitive base pay of $14.00–$16.00 per hour plus tips, with both full-time and part-time schedules. Full-time benefits include employer-paid health coverage, paid time off, and professional training in massage and skincare.

Qualifications

• Experience in retail or sales preferred.
• Strong people skills and ability to multitask.
• Comfort with basic math and computer skills.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and promotions and book future appointments.
• Assist with scheduling, answering calls and emails, and guiding homecare purchases.
• Help grow and retain a client base through in-person and outreach efforts.

Skills

Customer service

Sales

Multitasking

Communication

Point of Sale

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Springfield, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14.00-16.00/hourly plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location