Sales & Customer Service Associate

Massage Envy; Charlotte (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Base pay $13–$15/hour

Bonuses and commissions

Employer-paid health care (medical, as

Paid time off for full-time

Referral bonus program

Flexible schedule

Training provided

Free massage or skincare service each月

Discounts on products

Job summary

Massage Envy University is actively seeking team members to support customers on their wellness journey. You will help guests by providing exceptional service, explaining Total Body Care options, and promoting services and the Wellness Program.

This role offers the chance to grow with a supportive team and flexible scheduling in a busy retail/clinic setting. Ideal candidates have retail or sales experience, strong math and computer skills, and the ability to multitask while building positive

Qualifications

• Retail or sales experience is preferred.
• Strong math and computer skills and ability to multitask.
• Excellent people skills and ability to build guest relationships.
• Basic knowledge of massage and skincare services preferred.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on Total Body Care and promote services and the Wellness Program.
• Greet clients, schedule services, answer calls and emails.
• Grow and retain a client base through in-person and outreach.

Skills

Retail sales experience

Math and computer skills

People skills

Knowledge of massage/skin care

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy University, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13-15 an hour, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location