Sales and Customer Service Associate

Massage Envy; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employer-paid healthcare (medical, \nd

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Free massage, skincare or stretch per月

Discounts on products

Job summary

Massage Envy in Kansas City, MO, is hiring engagement-focused team members. You will deliver customer service, educate clients on Total Body Care, and book services while promoting wellness programs and retail purchases.

Roles include both full-time and part-time shifts with a flexible schedule. The team offers employer-paid healthcare for full-time staff, paid time off, and ongoing product/service training to support your career growth.

Qualifications

• Have previous retail or sales experience (preferred).
• Be a capable multitasker with strong math and computer skills.
• Demonstrate excellent people skills and guest relations.
• Understand total body care basics and massage/skin care services.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and wellness programs and promote homecare purchases.
• Schedule services, answer calls and emails, and support clinic flow.
• Grow and retain a client base through in person and outreach efforts.

Skills

Customer service

Sales experience

People skills

Math skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Tom Watson Parkway, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14.00-16.00/hourly plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location