Sales and Customer Service

Massage Envy; Clarksville (TN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Free massage or skincare service bi‑月

Product discounts

401(k) matching for full-time

Paid time off for full-time

Employee referral bonus

Employee Assistance Program

Flexible schedule

Training program

LGBTQ+ friendly

Tips, bonuses and commissions

Job summary

Massage Envy Madison Commons in Clarksville, TN, is seeking friendly team members to deliver outstanding guest experiences and promote Total Body Care. You will educate clients about services, book appointments, and drive homecare product sales while supporting daily clinic flow.

We offer competitive hourly pay with tips, O.T.E bonuses, and a flexible schedule. Full-time and part-time roles are available, with training and growth opportunities in a supportive environment.

Qualifications

• Previous retail or sales experience preferred.
• Strong math and computer skills; ability to multitask.
• Excellent people skills and ability to build guest relationships.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued.
• Educate clients on Total Body Care services and Wellness Program; book future services.
• Greet clients, schedule services, answer calls, respond to emails, and address questions.

Skills

Retail sales experience

Math skills

People skills

Multitasking

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Madison Commons, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13.00-15.00/hourly plus tips, bonuses, and commissions
• LGBTQ+
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service bi-monthly
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location