Sales & Customer Service Associate

Massage Envy; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Paid time off

Vision insurance

Job summary

Massage Envy in Hixson seeks a Wellness Consultant to provide excellent service to members and guests. You will answer calls, check clients in/out for appointments, promote the Wellness Program with bonuses, and re-engage inactive members.

The role requires a high school diploma or GED, strong phone/computer skills, and prior customer service and sales experience. We value teamwork in a fast-paced environment and knowledge of massage services.

Qualifications

• High school diploma or GED.
• Basic math and cash handling experience.
• Strong phone and computer skills.
• Previous customer service and sales experience.
• Able to prioritize and multitask.
• Team-oriented in a fast-paced environment.
• General knowledge of massage and aesthetic services.

Responsibilities

• Answering phone calls.
• Checking members and guests in and out for appointments.
• Promoting and selling the Wellness Program with sales bonuses available.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following policies.
• Accepting constructive criticism and using it as a learning tool.
• Upholding the Massage Envy brand values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and maintaining positive relationships.

Skills

Customer service

Sales experience

Phone skills

Computer skills

multitasking

Education

High School Diploma or GED

Job description

As a Wellness Consultant at this Massage Envy Hixson, your essential responsibilities revolve around providing excellent service to members and guests. These include:

• Answering phone calls.
• Checking members and guests in and out for appointments.
• Promoting and selling the Wellness Program with sales bonuses available.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Education, Skills and Training:

• Have a high school diploma or equivalent (GED).
• Possess basic math and cash handling experience.
• Have strong phone and computer skills.
• Have previous customer service experience and sales experience
• Be able to prioritize and perform multiple tasks.
• Work cohesively with others in a fun and fast-paced environment.
• Possess general knowledge of massage and aesthetic services and modalities.

Communications and Personal Interactions

• Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
• Have a positive attitude and a genuine concern for a great customer experience
• Maintain client confidentiality.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Work Location: In person