Sales and Customer Service Associate

Massage Envy; Memphis (TN); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive base pay plus tips and bon

Employer-paid healthcare (FT)

401(k) matching (FT)

Paid time off (FT)

Referral program

Employee assistance program

Flexible schedule

Free massage/skincare/stretch service

Product discounts

Job summary

Massage Envy Midtown is hiring team members to provide outstanding customer service, educate clients on Total Body Care, and support clinic flow across multiple Memphis-area locations. The role combines sales with service delivery in a hybrid environment.

Qualities include excellent people skills, comfort with technology, and a willingness to learn about massage and skincare offerings. Full-time and part-time schedules are available to accommodate work-life balance.

Qualifications

• Experience in retail or sales preferred.
• Strong math and computer skills and ability to multitask.
• Excellent guest relations and communication skills.
• Knowledge of massage and skincare services is a plus.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and Wellness Program; book future services.
• Promptly answer phones, respond to emails, and assist with scheduling.
• Grow and retain a client base through in-person and outreach efforts.

Skills

Retail sales

Customer service

People skills

Math & computer skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Midtown, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

*This position is hybrid and you will be scheduled to work at any of the four Memphis Area Massage Envy locations (Collierville,Germantown,Midtown Memphis, and Cordova).

Perks & Pay:

• Competitive base pay, plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location