Wellness Consultant & Guest Experience (Flexible Schedule)

Massage Envy; Chattanooga (TN); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Employee discount

Flexible schedule

Paid time off

Vision insurance

Résumé du poste

Massage Envy in Hixson seeks a Wellness Consultant to provide excellent service to members and guests. You will answer calls, check clients in/out for appointments, promote the Wellness Program with bonuses, and re-engage inactive members.

The role requires a high school diploma or GED, strong phone/computer skills, and prior customer service and sales experience. We value teamwork in a fast-paced environment and knowledge of massage services.

Qualifications

• High school diploma or GED.
• Basic math and cash handling experience.
• Strong phone and computer skills.
• Previous customer service and sales experience.
• Able to prioritize and multitask.
• Team-oriented in a fast-paced environment.
• General knowledge of massage and aesthetic services.

Responsabilités

• Answering phone calls.
• Checking members and guests in and out for appointments.
• Promoting and selling the Wellness Program with sales bonuses available.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following policies.
• Accepting constructive criticism and using it as a learning tool.
• Upholding the Massage Envy brand values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and maintaining positive relationships.

Connaissances

Customer service

Sales experience

Phone skills

Computer skills

multitasking

Formation

High School Diploma or GED

Description du poste

Massage Envy in Hixson seeks a Wellness Consultant to provide excellent service to members and guests. You will answer calls, check clients in/out for appointments, promote the Wellness Program with bonuses, and re-engage inactive members.

The role requires a high school diploma or GED, strong phone/computer skills, and prior customer service and sales experience. We value teamwork in a fast-paced environment and knowledge of massage services.