Sales and Customer Service Associate

Massage Envy; Chattanooga (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Massage Envy – Hamilton Place seeks a friendly Front Desk Sales Associate to greet members and guests, assist with scheduling, and promote the Wellness Program. This role is the first and last impression for guests, requiring a positive attitude and strong communication.

Ideal candidates have high school diploma, basic math and cash handling skills, and prior customer service experience. The position emphasizes multitasking in a fast-paced wellness environment.

Qualifications

• Strong phone, computer, and organizational skills.
• Basic math and cash handling experience.
• Previous customer service experience preferred.
• Ability to prioritize and perform multiple tasks.

Responsibilities

• Answering phone calls and assisting with scheduling, questions, and inquiries.
• Checking members and guests in and out for appointments.
• Promoting and selling the Wellness Program.
• Re-engaging inactive members and supporting retention efforts.
• Upholding brand values and staying updated on promotions.

Skills

Customer service

Communication

Cash handling

Multitasking

Organizational skills

Education

High school diploma

Job description

Front Desk Associate

Massage Envy – Hamilton Place

We are looking for a friendly, motivated, and service-driven Front Desk Sales Associate to join our team! This role is the first and last impression for our members and guests, so a positive attitude, strong communication skills, and a passion for wellness are key.

Key Responsibilities:

As a Front Desk Sales Associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent service to members and guests. Responsibilities include:

• Answering phone calls and assisting with scheduling, questions, and general inquiries.
• Checking members and guests in and out for appointments.
• Promoting and selling the Wellness Program.
• Re-engaging inactive members and supporting retention efforts.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Education, Skills and Training:

• Have a high school diploma or equivalent (GED).
• Possess basic math and cash handling experience.
• Strong phone, computer, and organizational skills
• Have previous customer service experience (preferred).
• Be able to prioritize and perform multiple tasks.
• Work cohesively with others in a fun and fast-paced environment.
• Possess general knowledge of massage and aesthetic services and modalities.

Communications and Personal Interactions

• Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
• Commitment to maintaining client confidentiality and professionalism at all times.