Sales and Customer Service Associate

Massage Envy; Cordova (TN); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Employer-paid healthcare (full-time)

Matching 401(k)

Paid time off (full-time)

Referral program

Assistance program

Flexible schedule

Training and development

Free massage or skincare service each月

Product discounts

Job summary

Massage Envy Cordova is hiring for a flexible customer service role within a hybrid work model. The position focuses on promoting Total Body Care, booking clients for services, and educating guests about massage and skin care offerings.

The role emphasizes strong communication, sales ability, and the capacity to manage client flow across four Memphis area locations, with full-time and part-time schedules available.

Qualifications

• Retail or sales experience preferred.
• Excellent math and computer skills.
• Great people skills and ability to build rapport with guests.
• Knowledge of massage and skin care services helpful.

Responsibilities

• Provide outstanding customer service and make guests feel valued and understood.
• Educate clients on Massage Envy Wellness Program and service options; promote homecare retail purchases.
• Book clients for services and support future scheduling to grow the client base.
• Greet clients, answer phones, respond to emails, and manage clinic flow.
• Support outreach via phone/email to retain clients.

Skills

Retail sales

Math skills

People skills

Product knowledge (massage/skin care)

Tools

POS system

Computer skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Cordova, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

*This position is hybrid and you will be scheduled to work at any of the four Memphis Area Massage Envy locations (Collierville,Germantown,Midtown Memphis, and Cordova).

Perks & Pay:

• Competitive base pay, plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location