Sales/Customer Service Account Specialist

Lawn Doctor of Little Rock; Little Rock (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Competitive salary

Job summary

Lawn Doctor of W. Little Rock is seeking an Account Manager to nurture a portfolio of customer accounts. The role is full-time and on-site in Alexander, AR, focused on building relationships and growing accounts through tailored program recommendations.

You will handle customer communications, coordinate services with the office and field teams, and drive renewals while maintaining precise records in our CRM. A customer-first mindset is essential, with ongoing coaching and growth opportunities.

Qualifications

• Strong communication skills and confidence on the phone.
• Customer-focused with a proactive approach to problem-solving.
• Ability to manage multiple accounts with attention to detail.

Responsibilities

• Serve as the primary point of contact for assigned accounts (phone, email, text).
• Resolve concerns quickly and professionally, coordinating with operations and technicians.
• Proactively follow up after services, answer questions, and reinforce the value of our programs.
• Support retention efforts (renewals, holds, save offers, and service calls).
• Recommend programs and upsell services based on property needs.
• Maintain accurate notes and customer details in the CRM and schedule services.
• Process payments and assist with billing preferences.

Skills

Strong communication

Customer relationships

Sales/retention goals

Organized

CRM proficiency

Account management experience

Lawn/landscape industry familiarity

Education

Associate/Bachelor's degree in Business or related field or equivalent work experience

Tools

CRM software

Job description

Benefits:

• Health insurance


• Paid time off


• 401(k) matching


• Competitive salary

Account Manager (Full-Time, On-Site) - Alexander, AR

Lawn Doctor of W. Little Rock

Company Description

Lawn Doctor of W. Little Rock has been a trusted leader in lawn care, tree and shrub care, and pest control services in central Arkansas since 1996. We're committed to helping customers enjoy healthy, beautiful outdoor spaces that improve their quality of life. Our services include lawn fertilization, weed control, tree & shrub care, and pest solutions. Lawn Doctor is known for our service guarantee, modern treatments, and prescriptive programs delivered by licensed and insured technicians. Join a respected brand at the forefront of the lawn care industry and be part of our mission to create lush, vibrant landscapes.

Role Description

This is a full-time, on-site role for an Account Manager based in Alexander, AR. The Account Manager manages a portfolio of customers and helps grow accounts through excellent communication, follow-through, and smart program recommendations.

What You'll Do

Customer Relations

• Serve as the primary point of contact for assigned accounts (phone, email, text)


• Resolve concerns quickly and professionally, coordinating with operations and technicians


• Proactively follow up after services, answer questions, and reinforce the value of our programs


• Support retention efforts (renewals, holds, save offers, and service calls)

Sales & Growth

• Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and pest services


• Make outbound calls/texts for upsells, renewals, and seasonal campaigns


• Identify cross-sell opportunities and clearly explain benefits and expectations


• Meet weekly/monthly sales and retention goals and track results

Account Support & Admin

• Maintain accurate notes and customer details in our CRM


• Schedule and coordinate services with the office and field team


• Process payments, update billing preferences, and assist with installment options


• Document conversations, outcomes, and next steps

Qualifications

• Strong communication skills and confidence on the phone


• Natural relationship-builder with a customer-first mindset


• Comfortable with goal-based work (sales/retention metrics)


• Organized, detail-oriented, and able to manage multiple accounts


• Tech-savvy (CRM, email, spreadsheets, texting platforms)


• Prior experience in account management, customer success, inside sales, or service advising is a plus


• Lawn, landscape, or pest industry experience is helpful - not required (we'll train the right person)


• Associate/Bachelor's degree in Business, Marketing, or related field or equivalent work experience

Benefits

• Competitive pay structure (base + commission/bonus)


• Paid training and ongoing coaching


• Growth opportunity within a stable, locally owned business


• Supportive team culture and clear expectations


• Employee discounts on Lawn Doctor services (within our service area)