Lawn Maintenance Account Manager

Heartland Landscape Group LLC; Oklahoma City (OK); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base salary based on age/​

Production-based bonus opportunities

Medical benefits

Professional training and industry‑dev

Career growth opportunities

Ownership of accounts

Locally owned Oklahoma company

Descrizione del lavoro

Heartland Landscape Group LLC in Oklahoma City is seeking a Lawn Maintenance Account Manager to oversee customer relationships and lead day-to-day operations within our lawn maintenance division.

The role focuses on ownership, strong communication, and delivering exceptional service while driving account growth and company expansion in a locally owned Oklahoma business with a team-centered culture.

Competenze

• Strong communication and customer-service skills.
• Organized and able to manage multiple customers, crews and priorities.
• Self-motivated and capable of working independently.
• Strong problem-solving and decision-making abilities.
• Comfortable using computers, mobile applications and business software.
• Sales-minded with the ability to recognize customer needs and recommend services.
• Willingness to learn lawn maintenance practices and industry standards.
• Experience in account management, customer service, sales, landscaping or lawn maintenance preferred.
• Valid driver1s license with acceptable driving record.
• College degree preferred but not required; OSU graduates encouraged to apply.
• Bilingual English/Spanish communication skills valued but not required.

Mansioni

• Build and maintain strong relationships with residential and commercial customers.
• Serve as the primary point of contact for assigned lawn maintenance accounts.
• Regularly inspect properties to ensure services meet Heartland’s quality standards.
• Communicate customer expectations and property needs clearly to crew leaders.
• Coordinate routes, schedules and service adjustments with the lawn maintenance team.
• Respond promptly and professionally to customer questions, concerns and service requests.
• Identify and resolve service or quality issues before they become larger problems.
• Prepare proposals, estimates and bids for new and additional services.
• Identify opportunities to expand services and increase value for existing customers.
• Assist with new customer onboarding and account transitions.
• Support the purchasing and coordination of materials, supplies and equipment.
• Help train, develop and support crew leaders and team members.
• Maintain accurate customer, property and service information in company software.
• Work with leadership to improve efficiency, customer retention, production and department growth.
• Represent Heartland professionally in the community and support company marketing and business-development efforts.

Conoscenze

Customer service

Organizational skills

Independence

Problem solving

Tech-savvy

Sales minded

Willingness to learn

Related experience

Driver's license

Education preferred

Bilingual

Formazione

College degree preferred

Descrizione del lavoro

Position Type: Full-Time

Compensation: Competitive base salary plus production-based bonus opportunities

Position Summary

Heartland Landscape Group is seeking a motivated, dependable and growth-minded Lawn Maintenance Account Manager to oversee customer relationships and help lead the day-to-day operations and growth of our lawn maintenance services.

This position serves as a key connection between our customers, field crews and leadership team. The ideal candidate is an independent problem-solver who takes ownership, communicates effectively and is committed to delivering an exceptional customer experience while helping grow their accounts and the company.

Primary Responsibilities

• Build and maintain strong relationships with residential and commercial customers
• Serve as the primary point of contact for assigned lawn maintenance accounts
• Regularly inspect properties to ensure services meet Heartland’s quality standards
• Communicate customer expectations and property needs clearly to crew leaders
• Coordinate routes, schedules and service adjustments with the lawn maintenance team
• Respond promptly and professionally to customer questions, concerns and service requests
• Identify and resolve service or quality issues before they become larger problems
• Prepare proposals, estimates and bids for new and additional services
• Identify opportunities to expand services and increase value for existing customers
• Assist with new customer onboarding and account transitions
• Support the purchasing and coordination of materials, supplies and equipment
• Help train, develop and support crew leaders and team members
• Maintain accurate customer, property and service information in company software
• Work with leadership to improve efficiency, customer retention, production and department growth
• Represent Heartland professionally in the community and support company marketing and business-development efforts

Qualifications

• Strong communication and customer-service skills
• Organized and able to manage multiple customers, crews and priorities
• Self-motivated and capable of working independently
• Strong problem-solving and decision-making abilities
• Comfortable using computers, mobile applications and business software
• Sales-minded with the ability to recognize customer needs and recommend appropriate services
• Willingness to learn lawn maintenance practices and industry standards
• Previous experience in account management, customer service, sales, landscaping or lawn maintenance is preferred
• Valid driver’s license with an acceptable driving record
• College degree preferred but not required; recent Oklahoma State University graduates are encouraged to apply
• Bilingual English/Spanish communication skills are highly valued but not required

Heartland offers a competitive compensation and benefits package designed to reward both individual contribution and company growth, including:

• Competitive base salary based on experience
• Production-based bonus opportunities
• Medical benefits
• Professional training and industry-development opportunities
• Opportunities for career growth and advancement
• The opportunity to take ownership of accounts and directly contribute to the growth of the lawn maintenance division
• A locally owned and operated Oklahoma company with a strong, team-centered culture

About Heartland Landscape Group

Heartland Landscape Group is a locally owned Oklahoma landscape company serving residential and commercial customers throughout the Oklahoma City area. In 2027, Heartland will proudly celebrate 25 years in business, reflecting a long-standing commitment to quality work, dependable service and lasting customer relationships. As Heartland enters its next 25 years, we are focused on continued growth and building a team of people who want to grow with us. We value individuals who take initiative, solve problems, build strong relationships and take pride in the results they produce.