Sales & Customer Experience Manager

Jersey Hired; Freehold Township (NJ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan matching

Paid time off

Holiday pay

Job summary

Macy’s is a trusted American retailer seeking a Manager of Sales & Customer Service to ensure the best brand experience. You will lead a dynamic team, coach staff, and implement initiatives that boost customer loyalty while maintaining Macy’s standards.

The role emphasizes training, coaching, and a customer-first mindset across all store operations. You will drive sales results, manage stockrooms and merchandising, and collaborate with OMNI, Style, and Asset Protection teams.

Qualifications

• Bachelor’s degree or equivalent work experience in related field.
• 3–5 years of management experience in retail.
• Ability to lift and move up to 30 lbs.

Responsibilities

• Build and lead a productive, enthusiastic team to engage customers and create memorable shopping experiences.
• Exceed sales goals through coaching, recognition, and driving productivity.
• Review sales data to recognize performance gaps and implement improvements.
• Oversee stockroom, signing, equipment, and merchandising; support OMNI, Style, and Asset Protection.

Skills

Leadership

Customer service

Sales skills

Analytical skills

Operations management

Cross-functional teamwork

Talent development

Conflict resolution

Communication

Tech proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Job description

Macy’s is a trusted American retailer seeking a Manager of Sales & Customer Service to ensure the best brand experience. You will lead a dynamic team, coach staff, and implement initiatives that boost customer loyalty while maintaining Macy’s standards.

The role emphasizes training, coaching, and a customer-first mindset across all store operations. You will drive sales results, manage stockrooms and merchandising, and collaborate with OMNI, Style, and Asset Protection teams.