Sales & Customer Experience Manager - Lead & Elevate

MAINE MALL; Portland (ME); Hybrid; USD 56,000 - 94,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Tuition reimbursement

Job summary

Macy's in South Portland, ME seeks a Manager, Sales & Customer Service to lead a dynamic team on the sales floor and deliver exceptional customer experiences. This role combines coaching, scheduling, and store operations to optimize loyalty and store performance.

The position requires strong leadership, a customer-first mindset, and the ability to train colleagues, manage inventory, and coordinate with omni-channel initiatives.

Qualifications

• Bachelor's degree or equivalent work experience encouraged to apply.
• 3-5 years of management experience in retail.
• Heavy lifting and prolonged standing required.

Responsibilities

• Build a productive team and engage customers on the sales floor.
• Exceed sales goals by coaching and recognizing performance.
• Review Sales data to develop improvement strategies.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support operational areas such as OMNI, Style, and Asset Protection.
• Conduct talent analysis and career progression planning for key positions.
• Interview, hire, train, coach, and manage direct and indirect reports.
• Maintain a flexible retail schedule including days, evenings, holidays, weekends.

Skills

Leadership

Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

Macy's in South Portland, ME seeks a Manager, Sales & Customer Service to lead a dynamic team on the sales floor and deliver exceptional customer experiences. This role combines coaching, scheduling, and store operations to optimize loyalty and store performance.

The position requires strong leadership, a customer-first mindset, and the ability to train colleagues, manage inventory, and coordinate with omni-channel initiatives.