Retail Store Experience Leader

L'Oreal USA, Inc; New York (NY); On-site; USD 68,000 - 112,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in New York seeks a Manager, Sales & Customer Service to lead a dynamic team and drive customer experience excellence. You will coach staff, manage stockroom operations, and partner across OMNI, Style and Asset Protection to ensure superior service and store performance.

The role emphasizes talent development, succession planning, and maintaining Macy's standards while working a flexible schedule including holidays and weekends. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3-5 years of management experience in retail.
• Proven leadership and coaching skills to develop talent.
• Strong customer focus and ability to exceed sales goals.
• Excellent communication and teamwork abilities.

Responsibilities

• Build and lead a productive team delivering memorable shopping experiences.
• Exceed sales goals by coaching and recognizing performance.
• Review Sales data to recognize colleagues and drive results.
• Manage selling support, stockroom, signing, equipment and merchandising.
• Support OMNI, Style, and Asset Protection operations.
• Conduct talent analysis and create career progression plans.
• Fill open positions, focusing on internal candidates in key areas.
• Interview, hire, train, coach, and develop reports; address issues.
• Foster acceptance and respect for authentic connections with customers and colleagues.
• Work a flexible retail schedule including weekends and holidays.

Skills

Leadership

Team Building

Customer Service

Sales Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Tech Proficiency

Education

Bachelor's degree or equivalent

Tools

MS Office

Handheld devices

Job description

Macy's in New York seeks a Manager, Sales & Customer Service to lead a dynamic team and drive customer experience excellence. You will coach staff, manage stockroom operations, and partner across OMNI, Style and Asset Protection to ensure superior service and store performance.

The role emphasizes talent development, succession planning, and maintaining Macy's standards while working a flexible schedule including holidays and weekends. Strong leadership and communication are essential.