Sales & Customer Experience Leader

Macy's; Lynnwood (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k match

Paid time off

Holidays

Merchandise discounts

Performance incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display, lead initiatives to boost shopper loyalty, and uphold Macy's standards for service. You will train and coach the team to deliver a welcoming sales floor.

The role offers a dynamic, inclusive environment with opportunities to advance, flexible retail scheduling, and a focus on talent development and performance.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• High School diploma or equivalent is acceptable.
• 3-5 years of management experience in retail.
• This role requires heavy lifting and standing for extended periods.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by coaching, recognizing performance, and optimizing productivity.
• Review and utilize sales data to recognize colleagues and develop improvement strategies.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct talent analysis and establish career progression plans to retain top talent.

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Job description

Macy's is seeking a Manager, Sales & Customer Service to ensure the best of Macy's is on display, lead initiatives to boost shopper loyalty, and uphold Macy's standards for service. You will train and coach the team to deliver a welcoming sales floor.

The role offers a dynamic, inclusive environment with opportunities to advance, flexible retail scheduling, and a focus on talent development and performance.