Sales CRM Trainer & Optimization Lead

Braden Business Systems, Inc.; Fishers (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental and Vision Insurance

Health Savings Account with Company Co

Holiday and paid time off

Voluntary Short & Long-Term Disability

100% Employer Funded Group Term Life

Career Advancement Opportunities

Open-Door Policy with Management

Job summary

Braden Business Systems, Inc. is seeking a Sales Systems Coordinator to own daily CRM administration and drive continuous improvement across our Indianapolis markets.

You will collaborate with the Sales and CRM teams to make the CRM a practical, adoption-focused tool that accelerates the entire sales process. The ideal candidate brings 2–5 years of CRM experience, strong training skills, and a passion for turning technical concepts into actionable guidance.

Qualifications

• 2-5 years of experience in CRM or sales operations.
• Hands-on CRM administration and optimization.
• Proficiency in CRM configuration, reporting, and basic workflows.
• Understanding sales processes, pipeline management, and CRM best practices.
• Strong communication skills to train users with varying tech levels.
• Excellent organizational and project-management abilities.

Responsibilities

• Serve as the primary day-to-day CRM resource for the Sales Team.
• Develop and deliver phased CRM training for new Sales Representatives.
• Conduct monthly refresher courses and ongoing CRM development training.
• Develop Sales Rep journey maps and targeted lists to support outreach.
• Learn Sales Support processes to better understand the complete sales cycle.
• Maintain CRM data integrity and support reports, dashboards, and workflows.
• Lead strategic CRM projects and adoption initiatives.

Skills

CRM administration

CRM configuration

Reporting

Data analysis

Workflow automation

Training users

Project management

Communication

Collaboration

Tools

SalesChain CRM

Job description

Braden Business Systems, Inc. is seeking a Sales Systems Coordinator to own daily CRM administration and drive continuous improvement across our Indianapolis markets.

You will collaborate with the Sales and CRM teams to make the CRM a practical, adoption-focused tool that accelerates the entire sales process. The ideal candidate brings 2–5 years of CRM experience, strong training skills, and a passion for turning technical concepts into actionable guidance.