Sales Systems Coordinator

Braden Business Systems; Fishers (IN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with Company Match

Medical, Dental and Vision Insurance

Health Savings Account with Company Co

Holiday and paid time off

Voluntary Short & Long-Term Disability

100% Employer Funded Group Term Life

Career Advancement Opportunities

Open-Door Policy with Management

Descripción de la vacante

Braden Business Systems, Inc. is seeking a Sales Systems Coordinator to own daily CRM administration and drive continuous improvement across our Indianapolis markets.

You will collaborate with the Sales and CRM teams to make the CRM a practical, adoption-focused tool that accelerates the entire sales process. The ideal candidate brings 2–5 years of CRM experience, strong training skills, and a passion for turning technical concepts into actionable guidance.

Formación

• 2-5 years of experience in CRM or sales operations.
• Hands-on CRM administration and optimization.
• Proficiency in CRM configuration, reporting, and basic workflows.
• Understanding sales processes, pipeline management, and CRM best practices.
• Strong communication skills to train users with varying tech levels.
• Excellent organizational and project-management abilities.

Responsabilidades

• Serve as the primary day-to-day CRM resource for the Sales Team.
• Develop and deliver phased CRM training for new Sales Representatives.
• Conduct monthly refresher courses and ongoing CRM development training.
• Develop Sales Rep journey maps and targeted lists to support outreach.
• Learn Sales Support processes to better understand the complete sales cycle.
• Maintain CRM data integrity and support reports, dashboards, and workflows.
• Lead strategic CRM projects and adoption initiatives.

Conocimientos

CRM administration

CRM configuration

Reporting

Data analysis

Workflow automation

Training users

Project management

Communication

Collaboration

Herramientas

SalesChain CRM

Descripción del empleo

Braden Business Systems, a tech driven company providing connectivity, cloud and output solutions to the Indianapolis and Chicago markets, is seeking a highly motivated, self-starter individual to join our growing corporate team.

Why Braden Business Systems?

At Braden, we are motivated by our vision for success. Our growth-driven team of energetic employees has a desire and determination to succeed. We are committed to training, encouraging, and supporting each other as we work to improve our business and grow as individuals.

Our culture is fun, fast-paced, and performance-driven. As a locally owned and operated company heavily invested in our community, we always put our employees and our customers first. Hard-working, entrepreneurial candidates who thrive both individually and as members of a team will fit in at Braden.

Other benefits of working with Braden include:

• Career Advancement Opportunities
• Open-Door Policy with all Members of Management
• Competitive Compensation Plans
• 401K with Company Match
• Corporate and Team Events
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Contributions
• Holiday and paid time off schedule
• Voluntary Short & Long-Term Disability Coverage
• 100% Employer Funded Group Term Life Insurance Coverage

Braden is seeking a Sales Systems Coordinator to take ownership of the day-to-day administration, training, development, and continuous improvement of our CRM platform.

This position will work closely with our Sales Team, Sales Support Team, Sales Leadership, and CRM provider to ensure our CRM is not simply a database, but a tool that helps our employees work more efficiently and supports the entire sales process.

The ideal candidate enjoys the combination of technology, sales, training, problem-solving, and process improvement. We're looking for someone who can understand how our teams work today, identify opportunities to make those processes better, and help employees confidently use the CRM to its full potential.

What You'll Do

• Serve as the primary day-to-day CRM resource for our Sales Team, providing support, troubleshooting, coaching, and guidance.
• Develop and deliver a phased CRM training program for new Sales Representatives.
• Conduct monthly refresher courses and ongoing CRM development training for the Sales Team.
• Develop Sales Rep journey maps, prospecting strategies, and targeted lists to support cold calling and new-business development.
• Learn the key functions and processes of our Sales Support Team to better understand the complete sales process.
• Use real-world Sales Support scenarios to train and guide Sales Representatives through CRM processes and best practices.
• Maintain sufficient knowledge of Sales Support responsibilities to provide backup assistance during vacations, absences, high-volume periods, and other business needs.
• Maintain, configure, and continuously improve the CRM platform as business needs evolve.
• Partner with Sales Leadership and Sales Support to identify opportunities to simplify processes, increase automation, and reduce manual work.
• Work directly with our CRM provider to develop, test, and implement enhancements and new functionality.
• Track CRM enhancement requests, issues, testing, priorities, and implementation status.
• Test system updates and enhancements to ensure they function as intended without negatively impacting existing processes.
• Communicate CRM updates and changes to employees and provide supporting training and documentation.
• Maintain CRM data integrity and support the development of reports, dashboards, workflows, and automation.
• Lead strategic CRM projects, including a company-wide Delivery Schedule, Sales Commission processes, and other opportunities to incorporate business processes into the CRM.
• Continually look for ways to improve CRM adoption, functionality, and the overall user experience.

What We're Looking For

• 2-5 years of experience within a CRM, Sales Operations, Business Systems, or a related field.
• Hands-on experience administering and optimizing a CRM platform.
• Proficiency with CRM configuration, reporting, data analysis, and basic workflow automation.
• Understanding of sales processes, prospecting, pipeline management, and CRM best practices.
• Strong communication skills with the ability to train and support users with varying levels of technical
• Strong organizational, project-management, analytical, and problem-solving skills.
• Ability to manage multiple projects, requests, and priorities.
• Strong attention to detail, particularly when testing system changes and maintaining data accuracy.
• Ability to work independently while collaborating closely with multiple departments and external partners

We'd Especially Like to See

• Experience with SalesChain CRM.
• Experience supporting a B2B Sales organization.
• Experience developing new-hire or ongoing Sales training programs.
• Experience with Sales enablement or CRM adoption initiatives.
• Experience with workflow automation, dashboards, reporting, and data-quality management.
• Experience working with third-party software providers or developers

You’ll Be Successful in This Role If You

• Enjoy helping people become more confident with technology.
• Can translate technical concepts into simple, practical instructions.
• Want to understand the entire sales process—not just the CRM.
• Naturally look for ways to make processes easier, faster, and more efficient.
• Are comfortable asking questions and challenging existing processes when there may be a better solution.
• Take ownership of projects from idea through development, testing, implementation, training, and follow-up.
• Are approachable and enjoy working directly with Sales Representatives and support teams.
• Have a continuous-improvement mindset and enjoy turning business needs into practical CRM solutions.

What Success Looks Like

Success in this position means creating a CRM environment that employees understand, trust, and consistently use.

You’ll help Braden improve CRM adoption, strengthen new Sales Rep onboarding, improve data quality, increase automation, reduce manual processes, and introduce new functionality that makes our Sales and Sales Support Teams more effective.

Most importantly, you’ll become a trusted resource who understands both the technology and the business processes behind it helping connect our Sales Representatives, Sales Support Team, leadership, and CRM provider as Braden continues to grow