Senior Salesforce CRM & Automation Lead

Columbus McKinnon Corporation; Menomonee Falls (WI); On-site; USD 90,000 - 140,000; Full time

Job summary

Columbus McKinnon Corporation seeks a Salesforce Administrator to optimize Salesforce platforms across sales, marketing, service, and operations. You will drive process improvements, automate workflows, and enable users while maintaining system integrity and scalable CRM solutions.

The role emphasizes partner collaboration, quote-to-cash support, and continuous platform health with exposure to ERP integrations and DevOps practices. Wisconsin-based, on-site position.

Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or related field, or equivalent experience.
• 3+ years of Salesforce Administration experience.
• Experience with Salesforce Sales Cloud and/or Service Cloud.
• Experience configuring Salesforce Flows, security settings, reports, and dashboards.
• Experience providing user support, training, troubleshooting, and system enhancements.
• Experience with data management, data quality, and migration activities.
• Experience supporting business process automation and cross-functional CRM initiatives.
• Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud Consultant, or similar) preferred.

Responsibilities

• Administer and maintain Salesforce environments, ensuring security, reliability, and optimal performance.
• Configure and support Salesforce features including Flows, validation rules, approval processes, assignment rules, record types, page layouts, custom objects, reports, and dashboards.
• Manage users, roles, profiles, permission sets, and licensing.
• Troubleshoot issues, resolve defects, and implement enhancements that improve usability and productivity.
• Perform system maintenance, release testing, sandbox management, and platform health monitoring.
• Maintain CRM documentation, training materials, and best practices.
• Support data quality initiatives, including imports, exports, deduplication, cleansing, and governance.
• Monitor platform usage and identify opportunities to improve adoption and business processes.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

CPQ

Experlogix

Apex

LWC

Education

Bachelor's degree (IS/CS/Business)

Tools

Salesforce Flows

Reports & Dashboards

Data governance

ERP integrations

Job description

Columbus McKinnon Corporation seeks a Salesforce Administrator to optimize Salesforce platforms across sales, marketing, service, and operations. You will drive process improvements, automate workflows, and enable users while maintaining system integrity and scalable CRM solutions.

The role emphasizes partner collaboration, quote-to-cash support, and continuous platform health with exposure to ERP integrations and DevOps practices. Wisconsin-based, on-site position.