Sales Counselor

LS Solutions; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Job summary

LS Solutions in Pennsylvania seeks a Retirement Living Counselor to provide resident-first support to older adults and families, helping them explore retirement living options, explain services and levels of care, and guide informed decisions. You will respond to inquiries, arrange tours, build trust through empathetic conversations, collaborate with internal teams to ensure a welcoming move-in experience, and follow up to outline next steps for prospects.

Qualifications

• Strong communication, relationship-building, and customer service skills.
• Genuine interest in senior living and related areas such as healthcare or hospitality.
• Compassionate, integrity-driven approach with a focus on quality of life.

Responsibilities

• Respond to inquiries and deliver accurate, timely information.
• Arrange and coordinate tours.
• Build trust through empathetic, respectful conversations.
• Collaborate with internal community teams to ensure a seamless, welcoming experience through move-in.
• Maintain strong follow-through to support next steps for prospects.

Skills

Communication skills

Customer service mindset

Empathy

Job description

Retirement Living Counselor

Provide resident-first support to older adults and their families by helping them explore retirement living options. Listen to individual needs, explain available community services and levels of care, and guide prospective residents through informed decision-making.

Key Duties Include

• Respond to inquiries and deliver accurate, timely information.
• Arrange and coordinate tours.
• Build trust through empathetic, respectful conversations.
• Collaborate with internal community teams to ensure a seamless, welcoming experience through move-in.
• Maintain strong follow-through to support next steps for prospects.

Qualifications & Skills

• Strong communication, relationship-building, and customer service skills.
• Genuine interest in senior living and related areas such as healthcare or hospitality.
• Compassionate, integrity-driven approach with a focus on quality of life.