Sales Counselor

Hillcrest Health & Living; Papillion (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance options

Dental insurance

Vision insurance

Life insurance

Dayforce Wallet

Gym membership reimbursement

Professional development

Career growth opportunities

Collaborative team

Job summary

Hillcrest Grand Lodge, located in Papillion, NE, is hiring a Sales Counselor to join our team in a full-time capacity. This role focuses on meeting prospective residents and families, conducting tours, and building lasting relationships to drive move-ins and occupancy goals.

The ideal candidate has strong communication and organizational skills, the ability to connect with diverse groups, and comfort using technology to track prospects. Senior living or hospitality experience is a plus.

Qualifications

• At least 3 years of experience in customer service, event planning, sales, or a related field.
• High school diploma or equivalent required; bachelor's degree preferred.
• A friendly, outgoing personality and the ability to connect with people from all walks of life.
• Strong communication, relationship-building, and follow-up skills.
• Excellent organization and attention to detail.
• Confidence giving tours, answering questions, and helping people navigate important decisions.
• Comfortable using technology to track prospects and manage communications.
• Senior living or hospitality experience is a plus!

Responsibilities

• Welcome prospective residents and families, creating an outstanding first impression.
• Conduct engaging tours and showcase everything Hillcrest Grand Lodge has to offer.
• Build relationships with prospective residents through phone calls, emails, and personal follow-ups.
• Partner with the sales team to generate move-ins and achieve occupancy goals.
• Coordinate admissions paperwork, apartment readiness, and resident move-ins.
• Assist with planning and hosting events for prospective residents and families.
• Maintain accurate prospect information and track sales activity.
• Work closely with community leaders to ensure a smooth, positive experience from the first visit through move-in.

Skills

Customer service

Sales

Communication

Relationship-building

Event planning

Organization

Tours

Tech skills

Lead tracking

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM software

Job description

Sales Counselor – Full-Time

Hillcrest Grand Lodge | Papillion, NE | Full-Time

Love meeting new people? Have a passion for sales, building relationships, and helping others make important life decisions?

Hillcrest Grand Lodge is looking for an outgoing, motivated, and personable Sales Counselor to join our team!

This isn't your typical sales position! You'll have the opportunity to connect with prospective residents and their families, showcase our beautiful senior living community, and help make the transition to a new home an exciting and welcoming experience.

If you love people, enjoy staying busy, and have a knack for turning conversations into lasting relationships, we'd love to meet you!

What You'll Be Doing

• Welcome prospective residents and families, creating an outstanding first impression.
• Conduct engaging tours and showcase everything Hillcrest Grand Lodge has to offer.
• Build relationships with prospective residents through phone calls, emails, and personal follow-ups.
• Partner with the sales team to generate move-ins and achieve occupancy goals.
• Coordinate admissions paperwork, apartment readiness, and resident move-ins.
• Assist with planning and hosting events for prospective residents and families.
• Maintain accurate prospect information and track sales activity.
• Work closely with community leaders to ensure a smooth, positive experience from the first visit through move-in.

What You'll Bring

• At least 3 years of experience in customer service, event planning, sales, or a related field.
• High school diploma or equivalent required; bachelor's degree preferred.
• A friendly, outgoing personality and the ability to connect with people from all walks of life.
• Strong communication, relationship-building, and follow-up skills.
• Excellent organization and attention to detail.
• Confidence giving tours, answering questions, and helping people navigate important decisions.
• Comfortable using technology to track prospects and manage communications.
• Senior living or hospitality experience is a plus!

Why You'll Love Hillcrest

We believe taking care of our residents starts with taking care of our team members!

Here’s What We Offer

• Full-time opportunity in a welcoming senior living community.
• Multiple health insurance options, plus dental, vision, and life insurance.
• Dayforce Wallet – access your earned pay when you need it.
• Gym membership reimbursement and partner discounts.
• Professional development and career growth opportunities.
• A collaborative team where your ideas, personality, and contributions matter.
• The opportunity to build meaningful relationships and help seniors find a place they’re proud to call home!

Ready to Turn Your People Skills Into a Rewarding Career?

If you're someone who loves sales, thrives on building relationships, and enjoys creating memorable experiences, we want to meet you!

Join Hillcrest Grand Lodge and help us continue our mission of Inspiring people to live their best lives.