Senior Living Sales Counselor — Build Relationships & Move-ins

Hillcrest Health & Living; Papillion (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance options

Dental insurance

Vision insurance

Life insurance

Dayforce Wallet

Gym membership reimbursement

Professional development

Career growth opportunities

Collaborative team

Job summary

Hillcrest Grand Lodge, located in Papillion, NE, is hiring a Sales Counselor to join our team in a full-time capacity. This role focuses on meeting prospective residents and families, conducting tours, and building lasting relationships to drive move-ins and occupancy goals.

The ideal candidate has strong communication and organizational skills, the ability to connect with diverse groups, and comfort using technology to track prospects. Senior living or hospitality experience is a plus.

Qualifications

• At least 3 years of experience in customer service, event planning, sales, or a related field.
• High school diploma or equivalent required; bachelor's degree preferred.
• A friendly, outgoing personality and the ability to connect with people from all walks of life.
• Strong communication, relationship-building, and follow-up skills.
• Excellent organization and attention to detail.
• Confidence giving tours, answering questions, and helping people navigate important decisions.
• Comfortable using technology to track prospects and manage communications.
• Senior living or hospitality experience is a plus!

Responsibilities

• Welcome prospective residents and families, creating an outstanding first impression.
• Conduct engaging tours and showcase everything Hillcrest Grand Lodge has to offer.
• Build relationships with prospective residents through phone calls, emails, and personal follow-ups.
• Partner with the sales team to generate move-ins and achieve occupancy goals.
• Coordinate admissions paperwork, apartment readiness, and resident move-ins.
• Assist with planning and hosting events for prospective residents and families.
• Maintain accurate prospect information and track sales activity.
• Work closely with community leaders to ensure a smooth, positive experience from the first visit through move-in.

Skills

Customer service

Sales

Communication

Relationship-building

Event planning

Organization

Tours

Tech skills

Lead tracking

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM software

Job description

Hillcrest Grand Lodge, located in Papillion, NE, is hiring a Sales Counselor to join our team in a full-time capacity. This role focuses on meeting prospective residents and families, conducting tours, and building lasting relationships to drive move-ins and occupancy goals.

The ideal candidate has strong communication and organizational skills, the ability to connect with diverse groups, and comfort using technology to track prospects. Senior living or hospitality experience is a plus.