Sales Coordinator - Canada

Inpro; Muskego (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Inpro, a Milwaukee-area leader and a longtime Top Workplace honoree, seeks an International Sales Coordinator to support the sales team across quotes, bids, and orders. The role emphasizes accuracy, customer service excellence, and collaboration with internal and remote teams.

The successful candidate will be bilingual (English/French), bring 3–5 years of international customer service experience, and be adept with Salesforce and NetSuite.

Qualifications

• College degree or five years of experience in international customer service.
• Bilingual: English/French required.
• At least 3–5 years of experience in customer service.
• Salesforce and NetSuite experience preferred.

Responsibilities

• Assist sales reps and territory manager with pre- and post-order activities and customer support.
• Prepare quotes, bids, and submittals.
• Process sample requests for customers.
• Enter and adjust orders, review purchase orders, and clarify details.
• Handle order status inquiries, shipping dates, and expedite requests with customers.
• Coordinate activities with the international sales team and remote locations.
• Provide back-up support when needed and manage letters of credit as required.
• Follow company policies and participate in ongoing learning.

Skills

Customer service

Bilingual EN/FR

Sales support

Detail oriented

Education

College degree or equivalent experience

Tools

Salesforce

NetSuite

Job description

Join a Milwaukee Journal Sentinel Top Workplace Hall of Fame company, 17 years in a row! Maybe it’s our focus on employee development, maybe it’s the generous time off, or just that we are an Employees First company altogether, but there’s a reason why you’ll find most of our employees have made Inpro their career, not just a job.

Job Summary

This position partners with Inside Sales Representatives and Outside Sales Territory Managers. The International Sales Coordinator supports the Sales Team by coordinating, processing, and finalizing customer quotes, bids, and orders. They display a positive attitude with a strong desire to perform as a team player with all areas within the company, as well as with customers. Their primary function is to support the International Division towards achieving divisional targets and goals. Consistency and attention to detail are key characteristics in this position.

Primary Duties

• Assist the sales reps and territory sales manager by working directly with customers by completing pre order activities, order entry, and post-order entry customer support.
• Prepare quotes, bids, and submittals.
• Process sample requests for customers.
• Responsible for all orders entry activities including: reviewing/clarifying Purchase Orders, entering the order, and processing order changes.
• Receives and initiates customer calls regarding: order status, order clarification, expected ship dates, shipping information, expediting, and partial shipments per customer request.
• Coordinates activities and project information with entire International sales staff, including remote locations.
• Provides back-up support in sales rep absence.
• Creates, monitors, and completes all letters of credit, if needed.
• Performs any related duties assigned by management
• Properly follow all company policies and procedures.
• Actively participates in continuous learning and transfer of these skills to the job.

Education And Experience

• College Degree or five years of experience in international customer service.
• Bilingual: English/French Required
• At least 3-5 years of experience in customer service. International experience or exposure is highly preferred.
• Strong oral and written communication skills.
• Use/knowledge of customer service software required. Salesforce and Netsuite software experience preferred.

Attributes

• Team Player: Works well as a member of a group.
• Detail Oriented:High attention to detail and capable of carrying out a given task in a timely manner.
• Self-Starter: Inspired to perform without outside help.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Problem Solver: Excellent listening/probing skills along with good judgement.
• Life-Long Learner: Continuously wanting to increase Business and product knowledge.

Job Relationships

• Reports to the International Sales Operations Manager.
• Works with Inside Sales Reps and Outside remote employees, Product Managers, production, and other departments to ensure proper coordination, communication, and teamwork.