Sales Coordinator — Admin & Customer Experience

Doswell Operating Group; Richmond (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K with company match

Medical insurance options

Dental insurance options

Vision insurance options

Tuition reimbursement

Apprenticeship training programs

Scholarship opportunities

Paid vacation & PTO

Job summary

Woodfin Heating, Inc. is hiring a Sales Coordinator in Richmond, VA to support the Sales Team through handling inquiries, scheduling, and ensuring smooth communication between customers and internal teams.

The role emphasizes organization, timely updates to records, and effective coordination in a fast-paced, customer-focused setting. Benefits include comprehensive health coverage and professional development opportunities.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years’ experience in a coordination role.
• Strong knowledge of HVAC systems and service terminology is preferred.
• Proficiency in dispatch or field service management software.
• Excellent communication, organization, and multitasking skills.
• Ability to work in a fast-paced, customer-driven environment.

Responsibilities

• Manage incoming calls, online inquiries, and referrals by gathering customer information and scheduling appointments for the Sales Team.
• Provide administrative support to Sales Representatives, including scheduling, follow-ups, and documentation.
• Coordinate communication between customers and internal teams to ensure accurate and timely information is shared.
• Maintain and update systems, ensuring customer records, notes, and schedules are accurate and complete.
• Assist with managing backlogs, voicemail follow-ups, and online inquiries to support overall workflow.
• Support overall team efficiency by helping organizer workload and ensuring tasks are completed in a timely manner.

Skills

Coordination experience

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Field service management software

Job description

Woodfin Heating, Inc. is hiring a Sales Coordinator in Richmond, VA to support the Sales Team through handling inquiries, scheduling, and ensuring smooth communication between customers and internal teams.

The role emphasizes organization, timely updates to records, and effective coordination in a fast-paced, customer-focused setting. Benefits include comprehensive health coverage and professional development opportunities.