Sales Coordinator

Woodfin-Your Home Team; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K plan

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Tuition reimbursement

Scholarship opportunities

Paid vacation and PTO

Employee Assistance Program

Job summary

Woodfin – Your Home Team is seeking a Sales Coordinator to support the Sales Team by handling inquiries, scheduling, and ensuring smooth customer communication. The role emphasizes organization, customer experience, and operational efficiency in a fast-paced environment.

The candidate should have a high school diploma, at least two years in a coordination role, and knowledge of HVAC systems. Training is provided and a strong set of administrative skills is valued.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years’ experience in a coordination role.
• HVAC knowledge and service terminology preferred.
• Proficiency with dispatch or field service management software.
• Excellent communication, organization and multitasking skills.

Responsibilities

• Manage incoming calls, inquiries, and referrals; schedule appointments for the Sales Team.
• Provide administrative support to Sales Representatives including scheduling and follow-ups.
• Coordinate communication between customers and internal teams for timely information.
• Maintain and update customer records, notes, and schedules in systems.
• Assist with backlog management, voicemail follow-ups, and overall workflow.

Skills

Coordination

HVAC knowledge

Dispatch software

Multitasking

Communication

Organization

Education

High school diploma

Tools

Dispatch software

Job description

Who We’re Hiring:Woodfin-Your Home Team is searching for a Sales Coordinator to join our team! The purpose of this role is to provide administrative and coordination support to the Sales Team by managing incoming customer inquiries, scheduling appointments, and ensuring a smooth flow of communication between customers and internal teams. The Sales Coordinator focuses on organization, customer experience, and operational efficiency.Who We Are:Woodfin – Your Home Team: A seven-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect!What You’ll Do:Manage incoming calls, online inquiries, and referrals by gathering customer information and scheduling appointments for the Sales Team.Provide administrative support to Sales Representatives, including scheduling, follow-ups, and documentation.Coordinate communication between customers and internal teams to ensure accurate and timely information is shared.Maintain and update systems, ensuring customer records, notes, and schedules are accurate and complete.Assist with managing backlogs, voicemail follow-ups, and online inquiries to support overall workflow.Support overall team efficiency by helping organizer workload and ensuring tasks are completed in a timely manner.What You’ll Bring:High school diploma or equivalent is required.Minimum 2 years’ experience in a coordination role.Strong knowledge of HVAC systems and service terminology is preferred.Proficiency in dispatch or field service management software.Excellent communication, organization, and multitasking skills.Ability to work in a fast-paced, customer-driven environment.What We Offer:Woodfin – Your Home Team offers a wide range of employee benefits, including:A welcoming, family-oriented work environment that supports work/life balance.401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.Medical insurance with three plan choices, including Health Savings Account options.Dental insurance with two plan choices.Vision insurance coverage.Flexible spending account.Tuition reimbursement.Access to apprenticeship training programs.Scholarship opportunities for you and your family.Paths for cross-training and career advancement.Paid vacation and PTO that accrues from day one.Employee Assistance Program for support when needed.Not everyone may fulfill all the requirements listed here Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We’re constantly seeking individuals who can contribute to our company’s growth and success.At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.WFWIJ