Sales Coordinator

Doswell Operating Group; Richmond (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K with company match

Medical insurance options

Dental insurance options

Vision insurance options

Tuition reimbursement

Apprenticeship training programs

Scholarship opportunities

Paid vacation & PTO

Job summary

Woodfin Heating, Inc. is hiring a Sales Coordinator in Richmond, VA to support the Sales Team through handling inquiries, scheduling, and ensuring smooth communication between customers and internal teams.

The role emphasizes organization, timely updates to records, and effective coordination in a fast-paced, customer-focused setting. Benefits include comprehensive health coverage and professional development opportunities.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years’ experience in a coordination role.
• Strong knowledge of HVAC systems and service terminology is preferred.
• Proficiency in dispatch or field service management software.
• Excellent communication, organization, and multitasking skills.
• Ability to work in a fast-paced, customer-driven environment.

Responsibilities

• Manage incoming calls, online inquiries, and referrals by gathering customer information and scheduling appointments for the Sales Team.
• Provide administrative support to Sales Representatives, including scheduling, follow-ups, and documentation.
• Coordinate communication between customers and internal teams to ensure accurate and timely information is shared.
• Maintain and update systems, ensuring customer records, notes, and schedules are accurate and complete.
• Assist with managing backlogs, voicemail follow-ups, and online inquiries to support overall workflow.
• Support overall team efficiency by helping organizer workload and ensuring tasks are completed in a timely manner.

Skills

Coordination experience

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Field service management software

Job description

Job Details

Job Location: 3206 LANVALE AVENUE - RICHMOND, VA 23230Position Type: Full TimeSalary Range: $20.00 - $25.00 HourlyTravel Percentage: NoneJob Shift: Day

Who We’re Hiring:

Woodfin-Your Home Team is searching for a Sales Coordinator to join our team! The purpose of this role is to provide administrative and coordination support to the Sales Team by managing incoming customer inquiries, scheduling appointments, and ensuring a smooth flow of communication between customers and internal teams. The Sales Coordinator focuses on organization, customer experience, and operational efficiency.

Who We Are:

Woodfin – Your Home Team: A seven-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect!

What You’ll Do:

• Manage incoming calls, online inquiries, and referrals by gathering customer information and scheduling appointments for the Sales Team.
• Provide administrative support to Sales Representatives, including scheduling, follow-ups, and documentation.
• Coordinate communication between customers and internal teams to ensure accurate and timely information is shared.
• Maintain and update systems, ensuring customer records, notes, and schedules are accurate and complete.
• Assist with managing backlogs, voicemail follow-ups, and online inquiries to support overall workflow.
• Support overall team efficiency by helping organizer workload and ensuring tasks are completed in a timely manner.

QualificationsWhat You’ll Bring:

• High school diploma or equivalent is required.
• Minimum 2 years’ experience in a coordination role.
• Strong knowledge of HVAC systems and service terminology is preferred.
• Proficiency in dispatch or field service management software.
• Excellent communication, organization, and multitasking skills.
• Ability to work in a fast-paced, customer-driven environment.

What We Offer:

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid vacation and PTO that accrues from day one.
• Employee Assistance Program for support when needed.

Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don’t hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We’re constantly seeking individuals who can contribute to our company’s growth and success.

At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.