Sales Coordinator

Hilton; Woburn (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cherry Valley Hotel in Massachusetts seeks a Sales Coordinator to be the organized, helpful hub of the sales team. You will be the first point of contact for potential clients, handling requests promptly and professionally.

You will input data and maintain spreadsheets to track performance, support the sales’ goals, and follow safety policies. A college degree is preferred and at least two years in a hotel or related field is required, with strong English communication.

Qualifications

• Two years of progressive hotel or related field experience required
• Customer service experience required
• Ability to use a computer and learn sales software/equipment
• Verbal and written English proficiency required

Responsibilities

• Be the first point of contact for potential clients and guests, delivering sincere hospitality
• Maintain the department’s administrative tasks to support the sales team
• Input data and maintain spreadsheets/reports for performance tracking
• Adhere to safety and security policies and escalate issues when needed

Skills

Customer service

Organization

Attention to detail

Verbal communication

Written communication

Education

College degree preferred

Tools

CRM software

MS Office

Job description

You love being organized and helpful and in the role of Sales Coordinator you get to do just that. In this position you will learn the ins and outs of the Sales Department as you are a key support to this team – a very important person indeed. In the role of Sales Coordinator, you will:

Be at the Center of It All

– often you will be the first point of contact for a potential client, so they need to hear the sincere hospitality your hotel is offering in your voice. A professional demeanor and ability to handle requests promptly and accurately will be essential as you will also be the communication hub for your team, ensuring messages are sent and received within your department but also without, e.g. the guest, other departments, vendors, etc.

Be the Organizer

– keeping your department’s administrative tasks running smoothly will allow the sales team to focus on booking business and beating sales goals. A win‑win for all.

Be an Expert Tracker

– the team will know how they are doing based on your meticulous records. In this role you will input data and maintain spreadsheets/reports so an eye for detail and accuracy is key.

Be a Safety & Security Agent

– follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

At least two years of progressive experience in a hotel or related field is required and a college degree is preferred. Previous customer service experience is also required, with prior hotel experience preferred. The ability to use a computer and to learn various sales related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. Physical requirements include the ability to sometimes work long hours, mostly in an office setting; light work, i.e. exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms; and the ability to walk or stand for lengthy periods of time is occasionally needed.

Equal Opportunity Employer
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