Sales Admin Asst

TPG Hotels & Resorts, Inc.; Providence (RI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

TPG Hotels & Resorts, Inc. is seeking a Sales Coordinator to support the hotel's sales and marketing efforts. You will assist the sales team with administrative and operational tasks, coordinate client communications, and help execute sales processes.

The role involves organizing sales presentations, coordinating events, managing room blocks, and maintaining client databases. Strong communication, organization, and teamwork are essential to success in this position.

Qualifications

• High school diploma or equivalent; bachelor’s preferred.
• Hospitality industry experience preferred.
• Proficiency in Microsoft Office and Marriott CI/TY.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detail oriented with a customer-focused mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to inquiries from prospective clients, providing information about the hotel's facilities, services, and rates.
• Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
• Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.
• Assist the sales team in preparing sales presentations, proposals, and contracts.
• Coordinate sales appointments and meetings with clients.
• Prepare and distribute sales-related reports and documents.
• Assist in planning and coordinating events, meetings, and conferences held at the hotel.
• Create room blocks and reservations for incoming groups or clients.
• Collaborate with other hotel departments to ensure successful event execution.
• Maintain an accurate and up-to-date customer database; track leads and activities using CI/TY.

Skills

Communication

Organizational skills

Multitasking

Customer service

Teamwork

Education

Bachelor's degree in business or hospitality

High school diploma or equivalent

Tools

Microsoft Office Suite

Marriott CI/TY

Job description

As a Sales Coordinator, you will be responsible for supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes.

What You'll Be Doing

• Client Communication:
• Respond promptly to inquiries from prospective clients, providing information about the hotel's facilities, services, and rates.
• Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
• Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.
• Assist the sales team in preparing sales presentations, proposals, and contracts.
• Coordinate sales appointments and meetings with clients.
• Prepare and distribute sales-related reports and documents.
• Event Coordination:
• Assist in planning and coordinating events, meetings, and conferences held at the hotel.
• Create Room Blocks and reservations for incoming groups or clients.
• Collaborate with other hotel departments (e.g., banquet, catering, reservations) to ensure successful event execution.
• Database Management:
• Maintain an accurate and up-to-date customer database, recording client interactions and preferences.
• Use customer relationship management software (CI/TY) to track leads, sales activities, and client information.
• Administrative Tasks:
• Handle administrative duties such as filing, data entry, and maintaining office supplies.

What You Bring

• High school diploma or equivalent; a bachelor's degree in business, hospitality, or a related field is a plus.
• Previous experience in a similar role, ideally in the hospitality or hotel industry.
• Proficiency in Microsoft Office Suite and Marriott CI/TY.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a customer-oriented mindset.
• Ability to work independently and as part of a team.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

M/F

Qualifications

Behaviors

Required

Thought Provoking : Capable of making others think deeply on a subject

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Innovative : Consistently introduces new ideas and demonstrates original thinking

Functional Expert : Considered a thought leader on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Job Security : Inspired to perform well by the knowledge that your job is safe

Self-Starter : Inspired to perform without outside help

Peer Recognition : Inspired to perform well by the praise of coworkers

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Goal Completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1 year: Hotel Front Office experience

Preferred

1 year: Previous Marriott and Hilton Brand systems

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.