Sales Coordinator

Vision Hospitality Group, Inc.; Duluth (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Vision Hospitality Group, Inc. is seeking a Sales Coordinator to support hotel sales teams and drive guest satisfaction. The role requires flexibility to travel for sales calls and engage with clients across our properties.

You will collaborate with operations to ensure seamless service and promote our hotel facilities and services. You will be part of a 24/7 hospitality operation, providing friendly, personalized service while handling inquiries and coordinating site tours to secure bookings

Qualifications

• Must be able to travel for sales calls, meetings, and related activities.
• Able to bend, reach, kneel, push, stretch and lift up to 25 pounds.
• Handle escalated issues per brand guidelines and deescalate to ensure guest satisfaction.

Responsibilities

• Assist in all hotel sales activities and sales-related projects.
• Work with the sales team to maintain high levels of guest satisfaction.
• Support with site tours and promotions of hotel facilities and services.
• Provide personalized, friendly service to guests and associates.
• Respond to sales inquiries for sleeping rooms, meeting space, F&B services, etc.

Skills

Travel required

Lifting 25 lbs

De-escalation

Dexterity

8-hour shift

Clear communication

English proficiency

Teamwork

Job description

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description

The Sales Coordinator is responsible for assisting in all activities of the hotel sales, providing assistance with sales related projects and entering items into our sales systems. You will work with the sales team to ensure the high levels of guest satisfaction. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The Job Is Simple

Focus on ways to promote and engage.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.

• Complete all required training
• Adhere to all standard and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Assist with sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Assist with site tours with the intent of promoting hotel facilities and services
• Partner with operations departments to ensure full participation in servicing accounts

Necessary Skills

• Must be able to travel as needed to do sales calls, meetings, and various sales related activities.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
• Have finger dexterity for operating equipment used in hotel sales operations, able to remember sales related items, communicate details of sales request, and work with leadership to manage the overall sales process
• Can perform work for 8 hours in a sales compacity
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.