Sales Coordinator

Crescent Hotels & Resorts; Oak Brook (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a detail-oriented Sales Coordinator in Oak Brook, IL to support the sales and marketing team with administrative and operational tasks. You will manage client communications, assist with presentations, proposals and contracts, and help coordinate events and room blocks using CI/TY CRM.

The role requires strong customer service, proficiency in Word/Excel/Outlook/PowerPoint, and hotel experience or hospitality degree; Lightspeed experience is a plus.

Qualifications

• Proficiency with Word, Excel, Outlook and PowerPoint.
• Experience with Lightspeed and CI/TY preferred.
• Minimum 1 year hotel experience or hospitality degree preferred.
• Strong customer service and communication skills.

Responsibilities

• Respond promptly to inquiries and provide information about facilities and rates.
• Assist sales team with presentations, proposals and contracts.
• Coordinate sales appointments and client meetings.
• Plan and coordinate events, meetings, and room blocks with hotel departments.
• Maintain accurate customer database and track leads using CI/TY CRM.
• Handle administrative duties such as filing, data entry, and office supply management.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Education

Hospitality degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Lightspeed

CI/TY

Job description

As a Sales Coordinator, you will be responsible for supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes.

Reports to:

Director of Sales and Marketing

Minimum Requirements:

This position requires proficiency with Microsoft Word, Excel, Outlook and PowerPoint. Prefer previous Lightspeed and CI/TY experience. Previous customer service experience required. Minimum 1 year of hotel experience or hospitality degree preferred.

What You'll Be Doing

Client Communication:

• Respond promptly to inquiries from prospective clients, providing information about the hotel's facilities, services, and rates.
• Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
• Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.

Sales Support:

• Assist the sales team in preparing sales presentations, proposals, and contracts.
• Coordinate sales appointments and meetings with clients.
• Prepare and distribute sales-related reports and documents.

Event Coordination:

• Assist in planning and coordinating events, meetings, and conferences held at the hotel.
• Create Room Blocks and reservations for incoming groups or clients.
• Collaborate with other hotel departments (e.g., banquet, catering, reservations) to ensure successful event execution.

Database Management:

• Maintain an accurate and up-to-date customer database, recording client interactions and preferences.
• Use customer relationship management software (CI/TY) to track leads, sales activities, and client information.

Administrative Tasks:

• Handle administrative duties such as filing, data entry, and maintaining office supplies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.