Sales Coordinator/ Front Desk

Red Roof Plus Miami Airport; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Red Roof Plus Miami Airport is seeking a Sales Coordinator to support the Sales Department with proposals, contracts, group bookings, and client communications. This role acts as the primary liaison between Sales and other hotel departments, ensuring accurate information and timely responses to client requests.

You will help drive revenue growth and deliver outstanding guest service by maintaining strong relationships with corporate accounts, travel agents, and event planners.

Qualifications

• Experience supporting sales teams and handling proposals, contracts, and BEOs.
• Strong communication and organizational abilities for client relations and reporting.
• Ability to manage multiple tasks and coordinate with hotel departments.

Responsibilities

• Provide administrative support to the Director of Sales and Sales Team.
• Prepare proposals, contracts, BEOs, group resumes, and other sales docs.
• Maintain organized client files and manage correspondence and inquiries.
• Schedule appointments, meetings, and property tours for prospective clients.
• Prepare sales reports on a weekly, monthly, and quarterly basis.
• Assist with responses to RFPs and follow up on sales inquiries.
• Coordinate room blocks for group reservations and maintain PMS/CRM data.
• Process contracts, amendments, and client communications.
• Build relationships with corporate accounts, travel agents, and event planners.

Skills

Administrative skills

Communication

Client relations

Organizational skills

Tools

PMS

CRM software

Job description

Job Summary

The sales Coordinator provides administrative and operational support to the Sales Department to ensure the efficient execution of sales activities, client communications, group bookings, and revenue-generating initiatives. This position serves as the primary liaison between the Sales Department and other hotel departments, ensuring that all client expectations are communicated accurately and fulfilled. The sales Coordinator plays a vital role in maintaining customer relationships, supporting revenue growth, and delivering exceptional guest service.

Essential Duties and Responsibilities

The responsibilities of the sales Coordinator include, but are not limited to, the following:

Administrative Support

• Provide administrative assistance to the Director of Sales and the Sales Team.
• Prepare proposals, contracts, banquet event orders (BEOs), group resumes, and other sales-related documentation.
• Maintain organized electronic and physical client files.
• Manage departmental correspondence, emails, and telephone inquiries.
• Schedule appointments, meetings, and property tours for prospective clients.
• Prepare weekly, monthly, and quarterly sales reports.

Sales Support

• Assist with responding to Requests for Proposals (RFPs).
• Follow up on sales leads and inquiries in a timely and professional manner.
• Coordinate room blocks for group reservations.
• Maintain accurate information within the hotel's Property Management System (PMS) and Customer Relationship Management (CRM) software.
• Process contracts, amendments, and client correspondence.
• Track tentative bookings, definite bookings, and lost business.

Client Relations

• Serve as a point of contact for clients before, during, and after their stay or event.
• Ensure excellent customer service by responding promptly to client requests.
• Coordinate client site inspections and hotel tours.
• Build and maintain positive relationships with corporate accounts, travel agents, event planners, and repeat guests.