Sales Coordinator

CUSA, LLC; Memphis (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

CUSA, LLC is hiring a Hotel Sales Coordinator in Memphis, Tennessee. The role supports the sales team by handling administrative tasks, coordinating client communications, and assisting with group and event bookings for optimal hotel revenue.

The ideal candidate has strong organizational skills, a background in hotel sales or customer service, and can work both independently and collaboratively. Proficiency in Microsoft Office is essential, and a hospitality degree is preferred.

Qualifications

• Previous experience in hotel sales, hospitality, or customer service preferred.
• Ability to work independently and as part of a team.
• Professional appearance and customer-focused attitude.

Responsibilities

• Provide administrative support to the hotel sales team.
• Coordinate group room blocks and event details.
• Prepare sales reports, forecasts, and presentations as needed.

Skills

Organizational skills

Written communication

Verbal communication

Multitasking

Customer service

Proficiency in Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Hospitality or business degree preferred

Tools

Microsoft Office

Hotel sales/CRM systems

Job description

Job Title: Hotel Sales Coordinator

Job Summary

The Hotel Sales Coordinator supports the sales team by handling administrative tasks, coordinating client communications, and assisting with group, corporate, and event bookings. This role ensures smooth sales operations, accurate documentation, and excellent customer service to help maximize hotel revenue.

Key Responsibilities

• Provide administrative support to the hotel sales team
• Prepare and distribute sales contracts, proposals, and confirmations
• Respond to client inquiries via phone and email in a timely, professional manner
• Coordinate group room blocks, meeting space, and event details with internal departments
• Maintain and update client information in the CRM system
• Assist with site inspections and client visits
• Track sales leads, bookings, and follow-ups
• Prepare sales reports, forecasts, and presentations as needed
• Ensure accurate billing, deposits, and contract compliance
• Support marketing and promotional initiatives as required

Qualifications & Skills

• High school diploma or equivalent; hospitality or business degree preferred
• Previous experience in hotel sales, hospitality, or customer service preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and hotel sales/CRM systems
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Professional appearance and customer-focused attitude

Working Conditions

• Office-based with occasional interaction in guest areas
• May require evenings, weekends, or holidays depending on business needs

Performance Metrics

• Accuracy and timeliness of sales documentation
• Client satisfaction and responsiveness
• Support of sales team goals and revenue targets