Sales Coordinator

The Crescent Hotels Group; Oak Brook (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Sales Coordinator to support the sales and marketing team in administrative and operational tasks at our Oak Brook property. You will help coordinate sales activities, manage client communications, and ensure smooth execution of sales processes.

Responsibilities include creating presentations, coordinating meetings, managing the CRM database, and assisting in event planning with hotel departments to ensure successful outcomes.

Qualifications

• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• LightSpeed and CI/TY experience preferred.
• Previous customer service experience required.
• Minimum 1 year of hotel experience or hospitality degree preferred.

Responsibilities

• Client Communication: Respond to inquiries about facilities, services and rates and maintain ongoing client communications.
• Sales Support: Prepare presentations, proposals, contracts; coordinate sales appointments and distribute reports.
• Event Coordination: Plan and coordinate events, room blocks, and collaborate with banquet, catering and reservations teams.
• Database Management: Maintain accurate customer database; track leads and sales activities using CI/TY CRM.
• Administrative Tasks: Handle filing, data entry and office supplies.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

LightSpeed

CI/TY

Customer service

Education

Hospitality degree

Tools

CI/TY CRM

Job description

Description

As a Sales Coordinator, you will be responsible for supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes

REPORTS TO: Director of Sales and Marketing

Minimum Requirements: This position requires proficiency with Microsoft Word, Excel, Outlook and PowerPoint. Prefer previous LIghtSpeed and CI/TY experience. Previous customer service experience required. Minimum 1 year of hotel experience or hospitality degree preferred.

What You'll Be Doing

Client Communication:

• Respond promptly to inquiries from prospective clients, providing information about the hotel's facilities, services, and rates.
• Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
• Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.

Sales Support:

• Assist the sales team in preparing sales presentations, proposals, and contracts.
• Coordinate sales appointments and meetings with clients.
• Prepare and distribute sales-related reports and documents.

Event Coordination:

• Assist in planning and coordinating events, meetings, and conferences held at the hotel.
• Create Room Blocks and reservations for incoming groups or clients.
• Collaborate with other hotel departments (e.g., banquet, catering, reservations) to ensure successful event execution.

Database Management:

• Maintain an accurate and up-to-date customer database, recording client interactions and preferences.
• Use customer relationship management software (CI/TY) to track leads, sales activities, and client information.

Administrative Tasks:

• Handle administrative duties such as filing, data entry, and maintaining office supplies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts