Sales & Contracts Operations Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a detail-oriented Contracts/Events Coordinator to support pre-sales and post-sales activities. You will process contracts, manage group bookings and deposits, and coordinate with accounting for billing and deposits.

Responsibilities include maintaining Salesforce/Delphi data, generating reports (CVENT, Knowland), and assisting with hotel profiles while staying flexible across shifts and weekends.

Qualifications

• Minimum years of contract processing experience required.
• Experience with Salesforce/Delphi and reporting tools.
• Ability to manage group bookings, deposits and related documents.

Responsibilities

• Manage lead data and inquiries in Salesforce, coordinating with managers.
• Assist with lead assignments and reporting.
• Prepare correspondence, contracts and documentation for groups.
• Create new accounts/bookings in Salesforce/Delphi and maintain systems.
• Review and manage meeting/event contracts, addendums and cancellations.
• Provide customer assistance with group contacts as needed.
• Support Salesforce/Delphi operations and produce reports (Sales Force-Delphi, CVENT, Knowland).
• Conduct weekly/monthly audits and monitor group deposits.
• Distribute daily to quarterly data to other departments.
• Assist with hotel’s CVENT profile/listing.

Skills

Sales coordination

Customer service

Communication skills

Attention to detail

Interpersonal skills

Flexible to shifts

Analytical skills

Microsoft Office

Problem solving

Tools

Salesforce

Delphi

CVENT

Knowland

Job description

Grand Sierra Resort in Reno, NV is seeking a detail-oriented Contracts/Events Coordinator to support pre-sales and post-sales activities. You will process contracts, manage group bookings and deposits, and coordinate with accounting for billing and deposits.

Responsibilities include maintaining Salesforce/Delphi data, generating reports (CVENT, Knowland), and assisting with hotel profiles while staying flexible across shifts and weekends.