Sales Consultant Trainee: Paid Training & Growth Path

CarMax; Charlotte (NC); On-site; USD 11,000 - 28,000; Full time

Benefits offered by this job

Commission eligibility

Job summary

CarMax is hiring a Sales Consultant Trainee to build relationships with customers and guide them to the right vehicle. The role includes paid training and mentorship, and opportunities to grow into leadership positions.

You will assist customers through the full process—from selecting vehicles to financing—while maintaining honesty and transparency in every interaction. The job emphasizes customer service and teamwork in a fast-paced retail environment.

Qualifications

• Retail or customer service experience is preferred.
• Strong listening and communication skills with a customer-focused mindset.

Responsibilities

• Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
• Guide customers through appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction and stay informed about CarMax products, services, and promotions.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Self-motivation

Tech savvy

Team player

Job description

CarMax is hiring a Sales Consultant Trainee to build relationships with customers and guide them to the right vehicle. The role includes paid training and mentorship, and opportunities to grow into leadership positions.

You will assist customers through the full process—from selecting vehicles to financing—while maintaining honesty and transparency in every interaction. The job emphasizes customer service and teamwork in a fast-paced retail environment.