Sales Consultant Trainee - Paid Training & Growth

CarMax Business Services; Gaithersburg (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Mentorship

Employee discounts

Job summary

CarMax Gaithersburg is seeking a Sales Consultant Trainee to be the foundation of a customer-first experience. You’ll build genuine relationships, understand customer needs, and guide them toward the right vehicle—with paid training and mentorship to help you grow into a future mentor, manager, or leader.

No prior experience required; you’ll learn CarMax processes, financing steps, and product details while delivering an honest, transparent shopping experience.

Qualifications

• Sales or customer service experience in retail or similar environments preferred.
• Strong listening and communication skills with a customer-focused mindset.
• High level of self-motivation and ability to work independently and as part of a team.
• Comfort with technology for processing transactions and accessing inventory information.
• Ability to adapt in a fast-paced, dynamic environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Responsibilities

• Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Listening skills

Communication

Self-motivated

Team player

Tech-savvy

Adaptable

Integrity

Willingness to learn

Job description

CarMax Gaithersburg is seeking a Sales Consultant Trainee to be the foundation of a customer-first experience. You’ll build genuine relationships, understand customer needs, and guide them toward the right vehicle—with paid training and mentorship to help you grow into a future mentor, manager, or leader.

No prior experience required; you’ll learn CarMax processes, financing steps, and product details while delivering an honest, transparent shopping experience.