Sales Center Manager — Growth & Operations Lead

Dal-Tile Corp.; Everett (WA); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Corp. in Everett, WA seeks a Sales Center Manager- Operations to oversee store operations and personnel, ensuring adherence to policies and procedures.

The role includes driving revenue, developing key customer relationships, and managing staff performance to meet budget targets. You will coordinate cross-functional teams, advise customers on product selection and pricing, and monitor expenditures to align with the budget.

Qualifications

• HS diploma and 5+ years relevant sales experience required OR
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience. Prior customer service experience is a plus.
• Minimum 2 years previous management experience.

Responsibilities

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Skills

Leadership

Customer service

Communication skills

Team management

MS Office

Training skills

Education

HS diploma

Bachelor’s degree in Business or related field

Tools

MS Word

Excel

PowerPoint

Job description

Dal-Tile Corp. in Everett, WA seeks a Sales Center Manager- Operations to oversee store operations and personnel, ensuring adherence to policies and procedures.

The role includes driving revenue, developing key customer relationships, and managing staff performance to meet budget targets. You will coordinate cross-functional teams, advise customers on product selection and pricing, and monitor expenditures to align with the budget.