Sales Center Operations Lead - Growth & Leadership

Mohawk Industries, Inc.; Madison (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, Madison, WI, is seeking a Sales Center Manager- Operations to lead store operations and drive revenue while developing customer relationships.

The role requires strong leadership, budget discipline, and the ability to coach SSC staff. You will align objectives with corporate goals and ensure safety training and compliant processes across the team.

Qualifications

• HS diploma and 5+ years relevant sales experience required OR
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience.
• Prior customer service experience is a plus.

Responsibilities

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advise customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the "on Demand" reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Skills

Sales leadership

Customer relationship management

Interpersonal communication

MS Excel

MS PowerPoint

Education

HS diploma

Bachelor’s degree in Business or related field

Tools

Powered industrial trucks certification

Dal-Tile equipment handling

Job description

Dal-Tile, a subsidiary of Mohawk Industries, Madison, WI, is seeking a Sales Center Manager- Operations to lead store operations and drive revenue while developing customer relationships.

The role requires strong leadership, budget discipline, and the ability to coach SSC staff. You will align objectives with corporate goals and ensure safety training and compliant processes across the team.