Sales Business Analyst

J. J. Keller & Associates; Neenah (WI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

J. J. Keller & Associates, located in Neenah, WI, is hiring a Sales Business Analyst to support the Sales function and automate business operations using SAP Customer Experience solutions. The role can be filled as Business Analyst or Business Analyst II based on experience.

The position requires onsite work at the Neenah corporate office at least 3 days per week and offers hybrid work options within the Neenah/Appleton/Oshkosh area.

Qualifications

• 2+ years' experience working with SAP.
• Process or systems analysis experience.
• Project leadership experience a plus.
• Bachelor's Degree in Business or Technology related field.
• Lean, CBAP or PMP certification a plus.

Responsibilities

• Identify, analyze and facilitate the implementation of new and enhanced technology to support the sales unit.
• Coordinate activities and maintain communication with management, technology team, end users, and stakeholders.
• Participate in system configuration, data conversion, and testing processes.
• Troubleshoot system errors and performance problems; provide help desk support.
• Prepare and update functional specifications, testing procedures, end-user documentation, SOPs.
• May create and maintain reports and analytics for the business unit.
• Lead end-user training and assist with system updates.
• Lead/process improvement activities (Lean, Six Sigma, Kaizen).

Skills

Analytical thinking

Communication skills

Time management

Team facilitation

Multitasking

Technical aptitude

Education

Bachelor's Degree in Business or Technology related field

Lean, CBAP or PMP certification

Tools

SQL

Crystal Reports

Business Objects

Job description

Requisition #: 21013
Functional Area: Business Analysis
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business Hours

Position Summary

J. J. Keller is hiring a Sales Business Analyst who will work to support our Sales function, which is a critical part of our workforce and comprised of over 500 associates. In this role, you will be an advocate for Sales and partner with business stakeholders and technology teams to analyze, implement and continuously improve both sales process automation and business operations through the effective utilization of technology. As a Business Analyst embedded in the business unit, you will develop an in-depth understanding of the core business objectives, help to evaluate processes, and recommend/implement solutions that support and enhance productivity.

J. J. Keller has a strong technology platform in place, utilizing On-premise and Cloud solutions in SAP. This position's focus will primarily be on the SAP Customer Experience Solution. We continue to invest in technology and also have a strong corporate-wide Business Process Improvement program, including a specific focus on automation initiatives.

This position can be filled as a Business Analyst or Business Analyst II, based on experience.

This position will be required to work onsite at our corporate office in Neenah, WI at least 3 days per week.

Job Responsibilities

• Identifies, analyzes and facilitates the implementation of new and enhanced technology to support the sales business unit:
  • Work with business unit to define business needs, project requirements, system specifications, and deliverables.
  • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
  • Coordinates decisions based on business requirements, system functionality, and best business practices.
  • Participates in system configuration, data conversion, and testing processes.
• Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues.
• Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
• May create and maintain reports and analytics to support the business unit.
• May prepare and conduct end-user training.
• Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
• Determines appropriate system security profiles in accordance with data security policies and practices. Audits security access on a regular basis and resolves issues.
• Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).

Business Analyst II – Additional Responsibilities:

• Leads project management and change management activities for medium to large scope projects, either independently or in partnership with other project leaders.
• Provides coaching, mentoring and training to other Business Analysts.

Qualifications

Experience - Business Analyst

• 2+ years' experience working with SAP
• Process or systems analysis experience
• Project leadership experience a plus

Experience - Business Analyst II

• 5+ years' experience working with SAP
• 2+ years of business analyst/systems analyst experience
• Prior project leadership experience

Education

• Bachelor's Degree in Business or Technology related field
• In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience.
• Lean, CBAP or PMP certification a plus

Computer Skills

• Excellent computer skills, including Microsoft Office applications
• System implementation and configuration experience a plus
• Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.

Other Requirements

• Strong analytical and problem solving skills
• Strong verbal and written communication skills
• Strong technical aptitudes
• Strong time management skills
• Ability to manage multiple projects simultaneously
• Ability to facilitate project teams and work with all levels within the company

Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.