Sales BDC Specialist — Lead Nurturing & Vehicle Matching

Palmen Motors Kenosha Campus; Kenosha (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid training

Internal advancement

Paid vacation

Employee discounts

Company events & incentives

Job summary

Palmen Buick GMC Cadillac in Kenosha, WI is seeking a Sales BDC Representative to connect with customers through calls, emails, and texts, guiding them to vehicle options and the approval process while delivering outstanding service.

You will maintain accurate CRM records, coordinate with the sales team, and nurture leads to drive opportunities. Prior customer service or sales experience helps, but a positive attitude and eagerness to learn are essential; a valid driver’s license is required.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a high-energy setting.
• Positive attitude and eagerness to learn.
• Previous customer service or sales experience is a plus, but not required.
• Proficiency with basic computer systems and CRM tools.
• Clean driving record and valid driver’s license.
• Ability to hit sales quotas and closing percentages.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Handle incoming sales calls professionally and efficiently, while providing exceptional customer service.
• Respond promptly to internet-generated leads via email, phone, and text.
• Assist customers in identifying the right vehicle to meet their needs and preferences.
• Collaborate with customers to gather required information and begin the approval process.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Follow up with potential customers to nurture relationships and drive sales opportunities.
• Work closely with the sales team to schedule appointments and ensure a seamless hand off of qualified leads.

Skills

Communication skills

Interpersonal skills

Multitasking

Positive attitude

CRM tools

Driver's license

Sales targets

MS Office

Tools

CRM software

Job description

Palmen Buick GMC Cadillac in Kenosha, WI is seeking a Sales BDC Representative to connect with customers through calls, emails, and texts, guiding them to vehicle options and the approval process while delivering outstanding service.

You will maintain accurate CRM records, coordinate with the sales team, and nurture leads to drive opportunities. Prior customer service or sales experience helps, but a positive attitude and eagerness to learn are essential; a valid driver’s license is required.